What is our primary use case?
We have a client that was planning to do a digital transformation. They came up with the use cases and they have a couple of departments. They are mainly based on legal systems including corporate trust, etc., that they want the data to govern. Their requirement was basically if any new person is hired, they would have everything in Collibra, including all of the business glossary or the tables or the reports. Basically, everything for their onboarding process was available there. It was also necessary to give that to anyone that wanted to know about their department.
How has it helped my organization?
We only just started with this project and have only started learning Collibra.
On the client-side right now, any onboarding or any seminars or any training they are conducting, they can just pull the data from Collibra and show it to anyone. Every single data source, we can connect with the Collibra and we can pull out any data. We can create our traceability diagrams or trace any connections, like end-to-end connections, and link the data to the report. Some will be encrypted data, however, we will know which is related to each business term.
We can create our own policies, and we can link with the data quality rules. Collibra can even provide some validation rules. If there is a business term that exists without a description, the validation result will show as false. It is pretty customizable and pretty user-friendly so far.
What is most valuable?
The most valuable feature of this solution is mainly on the report side. They have a couple of reports in finance and we can connect with Tableau or Power BI, or even SSDT. We have connected with Power BI and Tableau right now. Once we connect with the source, we can pull all the data, and we can create a hierarchy based on that, and then we can link each attribute in the report with the table name and the column name. After that, we can link it with the business terms as well. It's like an end-to-end flow. We can create even traceability diagrams, views inside the system.
The reporting is very good. The solution offers a good business glossary. The diagrams are also pretty easy to understand for everyone. We had to link with the IT department, which had some difficult workflows, and they want to automate everything. The solution can do that for them. It's still a work in progress, however.
The solution is quite customizable. If I took a business term account, I could link it with the table account, and then I could link it with the account ID, and then there'd be some account receivables report. Each attribute in this report account ID, I can link to and create a linked diagram. This can be shown to the business users. The business users need to see the glossary and the attributes and if we can link anything we can create relationships with the data. There are some out-of-the-box attributes, which are present in Collibra, however, in addition to that, we can also create our own any.
If you compare the solution to something like Axon, it's pretty user-friendly. Anyone can come and understand the tool very easily. Axon isn't as user-friendly compared to Collibra.
It's not a complicated product. Collibra also has Collibra DG and Collibra Console, but in Informatica Axon, everything is all together. Everything, including the backup schedule and all these things, has another web application in order to maintain all that information.
What needs improvement?
While connecting with the data source, it's not very easy. If there's a firewall, it is difficult to connect with the database. It's not easy when you are configuring on the database.
Right now, the client is decommissioning the MuleSoft integration and they're moving to APIs. Collibra Connect and MuleSoft integration were there before, however, now there's a move to API. Within a year or two, they will all move to API. Whoever is using it now with MuleSoft and Collibra Connect needs to find another way for connecting with the API.
I don't think they are providing additional software for MuleSoft integration. Primarily, they are telling us, okay, we will decommission this and move to API. The only thing that's lacking in terms of the change is when connecting to database. Sometimes the connection causes issues if the data is breaking the firewall and ingesting the data.
For how long have I used the solution?
I'm currently using the solution. I've been working with the solution since March of 2020.
What do I think about the stability of the solution?
The stability has been good. We haven't had any complaints. It seems to be quite reliable. We've deployed into production and until now we haven't had any page loading issues or refresh issues.
We had around 100s of business users using collibra, we never faced any performance issue. And we had SSO configuration enabled for all users. Performance wise collibra is stable.
What do I think about the scalability of the solution?
The scalability is good. If a company needs to expand, they should be able to quite easily.
How are customer service and technical support?
In terms of technical support, they have documentation from Collibra University. They have subcategories that you can search through. That can help with a lot of troublshooting.
However, if we are facing an issue in production, they will reply in a short span of time, usually within half an hour or 15 minutes. They will connect with us to resolve the issue.
If it is in our working environment, it will lag by four or five hours. They try to prioritize service and get to you as quickly as they can only in critical situations.
Our client has taken some Collibra hours as well. We can schedule some sessions with the Collibra team to learn the system. We have taken around 36 hours approximately and have utilized the service alongside purchasing the product.
Which solution did I use previously and why did I switch?
While I've seen Axon, I haven't worked much with it. From the look and feel, and from my navigation, I find it's very difficult compared to Collibra, which seems to be rather straightforward.
How was the initial setup?
I was involved in the initial setup and I did not find the implementation overly complex.
Once we started setting up the Collibra tool, they provided a pretty detailed user guide. Along with that, there are so many videos available in Collibra University, which is pretty self-explanatory. We just needed to go through that and understand it all.
You will get all end-to-end details of what software can connect, what data sources it accepts, etc. Lately, they have changed a lot of the certification levels. Earlier, it was level one, level two, level three. Now, they changed in each area. There are certifications for solution architect, business analyst, workflow manager, etc.
We had three people from our organization that assisted with the initial setup. One person was the cloud administrator. He set up everything with the cloud. Another person was doing the console setup, it was a single sign-on, so he was adding all the AD directory. We had two environments, actually, one production and one dev. The third setting up the environments. In the console only, we needed to mainly set up all these things, add all the data sources, JDBC drivers, SSN configuration, email configuration, all these things needed to be done in the console. That was the primary setup.
Deployment took, in total, about two weeks. Post-deployment, there really isn't any maintenance necessary. We can schedule backup, either on a weekly or daily basis. Whatever changes we make, we can take to the backup. If we make a mistake the backup will be available to override it.
What was our ROI?
The client is pretty happy with the Collibra work so far. They have achieved their digital transformation goals for 2020 and therefore they were pretty satisfied with the tool. We can connect with IDQ or anything we need to. It's been a successful project.
What's my experience with pricing, setup cost, and licensing?
There are two license types - author and consumer. The author has all of the rights. He can edit and catalog anything. The consumer has limited access. We have around 10,000 consumers and 40 author licenses.
Professional training costs are in addition to licensing costs.
The pricing is pretty high if you compare it to other governance tools.
Which other solutions did I evaluate?
We didn't evaluate other options before choosing this product.
What other advice do I have?
We are Collibra Partners. We have a business relationship with the organization.
If we have a Collibra expert on your team, it will be easy. Otherwise, new users should expect a bit of a learning curve. ANyone working closely with it should take some Collibra training alongside the product purchase. Professionals will help you and guide you in creating an organization level or department level unit with a glossary and everything. They can give you more insight. I'd also advise users to try to take the certification, which is free of cost in Collibra University, or try a partner training certification.
Overall, I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner