4me vs Hornbill Systems Supportworks comparison

4me and Hornbill Systems are both solutions in the IT Service Management (ITSM) category. 4me is ranked #17 with an average rating of 8.0, while Hornbill Systems is ranked #35. 4me holds a 1.3% mindshare in ISM, compared to Hornbill Systems’s 0.5% mindshare. Additionally, 100% of 4me users are willing to recommend the solution, compared to 50% of Hornbill Systems users who would recommend it.

4me

Read 4 4me reviews

426 Views
242 Comparison Views

100% willing to recommend

Hornbill Systems Supportworks

Read 2 Hornbill Systems Supportworks reviews

140 Views
104 Comparison Views

50% willing to recommend

4me

Hornbill Systems Supportworks

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Hornbill Systems Supportworks and 4me compete in IT service management solutions to improve organizational efficiency. 4me has the upper hand due to its advanced feature set and superior customer service offering.

Features: Hornbill Systems Supportworks includes incident management, self-service functionalities, and integration capabilities for streamlined IT operations. 4me offers multi-enterprise collaboration, comprehensive service level management, and additional features enhancing cross-organizational coordination.

Ease of Deployment and Customer Service: Hornbill Systems Supportworks focuses on quick setup and maintains a responsive support team. 4me provides smooth deployment and stands out with 24/7 support availability and personalized assistance, enhancing customer satisfaction.

Pricing and ROI: Hornbill Systems Supportworks provides a cost-effective model with high ROI due to competitive pricing. 4me has higher upfront costs but delivers significant ROI through advanced capabilities and long-term benefits.

To learn more, read our detailed 4me vs. Hornbill Systems Supportworks Report (Updated: April 2025).

Buyer's Guide

4me vs. Hornbill Systems Supportworks

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

4me

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Hornbill Systems Supportworks

Ranking in IT Service Management (ITSM)

35th

Average Rating

7.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (30th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.3%, up from 0.7% compared to the previous year. The mindshare of Hornbill Systems Supportworks is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Anneri Van Der Merwe

4me Product Manager at Blue Turtle Technologies

Impressive scalability and reliability for seamless service management

One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.

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it_user1262703

Service Desk Team Leader at a healthcare company with 5,001-10,000 employees

Excels in call logging and call flows but is limited in terms of scalability

I'd advise others to map their processes out before starting with the solution. Hornbill has recently generated a new version of its product and it meets some of the requirements that we would have been looking for. It's a bit more scalable, a bit more responsive to a customer-focused model for support, and they've improved a lot of things like process flow and self-service. In terms of rating the solution, it's difficult to grade. It really depends on the size of the organization that's trying to use it as that tool. One of the reasons why we're looking to shift is because we've grown quite a bit over the years that we've had it, which makes it difficult for it to meet our demands. However, for an organization the size of what we were when we started our journey with it, I'd rate it ten out of ten. Where we are now, with our company size and needs, I'd rate it six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like their request management as well as their project management."

"The solution is highly stable."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."

Cons

"Asset Discovery is a feature that should be added."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."

Pricing and Cost Advice

"It is the most affordable because it is priced per month per user."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"The pricing is expensive."

"Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution."

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Top Industries

By visitors reading reviews

Computer Software Company

25%

Healthcare Company

Energy/Utilities Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

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What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

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What needs improvement with 4me?

Asset Discovery is a feature that should be added.

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Comparisons

ServiceNow vs 4me

Compared 100% of the time

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ServiceNow vs Hornbill Systems Supportworks

Compared 100% of the time

More Hornbill Systems Supportworks Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download 4me product report

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download Hornbill Systems Supportworks product report

Also Known As

No data available

Supportworks

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.

Hornbill Systems

Sample Customers

Information Not Available

Aylesbury Vale District Council

Buyer's Guide

4me vs. Hornbill Systems Supportworks

April 2025

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