LiveAgent and 4me are competing solutions in the customer service software arena. LiveAgent excels in pricing and support, while 4me offers a comprehensive feature set, making it a valuable investment.
Features: LiveAgent provides an efficient ticketing system, multichannel integration, and robust automation. It suits small to medium-sized businesses looking for an all-in-one platform. 4me emphasizes enterprise-level IT service management, superior workflow automation, and strong integration with other enterprise applications.
Ease of Deployment and Customer Service: LiveAgent offers straightforward deployment and onboarding, enhanced by responsive customer support. 4me focuses on complex deployment for larger enterprises, supported by comprehensive training and support for smooth implementation.
Pricing and ROI: LiveAgent presents a cost-effective setup appealing to budget-conscious businesses, offering satisfactory ROI. 4me's higher setup cost is balanced by significant ROI potential, attributed to its extensive features and enterprise focus.
4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.
Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.
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