ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.
DXC Service Desk Outsourcing offers a full range of Support Services for your employees that include the following: Digital Support Services (provides virtual assistants, self-service portals and monitors the systems and devices that keep your workforce productive), Service Desk Services (Talk or chat with agents for fast, personalized interactions, or get help from the online portal with easy-to-use self-service assistance), Site Support Services and Modern Workspace Services (Offer your employees many custom options to address their support needs; Instant Support Spot, IT Vending Solutions, Walk-in Support Center and On-site support)
