ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.
Maintech Service Desk Outsourcing, a Multi-platform support from a single trusted source, is designed to meet the needs of Fortune 1000 multi-platform, high-demand operations, Maintech's Desktop Support Services (DSS) can offer on-site support to maintain and/or configure your company's hardware, Windows operating systems, applications, asset management and network devices.
