Agiloft Service Desk Suite and Infraon Desk cater to IT service management needs. Infraon Desk seems to have the upper hand due to its superior functionality and software design, offering features that justify its price.
Features: Agiloft Service Desk Suite provides customizable workflows, a robust ticketing system, and integration capabilities. Infraon Desk includes automation features, detailed analytics, and comprehensive incident management, making it a formidable tool in advanced automation.
Ease of Deployment and Customer Service: Agiloft Service Desk Suite offers a flexible deployment and customization support, adaptable to specific organizational needs. Infraon Desk offers streamlined deployment with automation, reducing setup complexity significantly.
Pricing and ROI: Agiloft Service Desk Suite has upfront costs focused on long-term flexibility, delivering favorable ROI. Infraon Desk, moderately priced with efficient operation, offers a compelling ROI through its comprehensive features and lower operational overhead.
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.
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