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Amdocs CRM vs Salesforce Service Cloud comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Amdocs CRM
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM (44th)
Salesforce Service Cloud
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
51
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (5th), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)
 

Mindshare comparison

Amdocs CRM and Salesforce Service Cloud aren’t in the same category and serve different purposes. Amdocs CRM is designed for CRM and holds a mindshare of 0.8%, down 1.3% compared to last year.
Salesforce Service Cloud, on the other hand, focuses on CRM Customer Engagement Centers, holds 19.1% mindshare, up 16.8% since last year.
CRM
CRM Customer Engagement Centers
 

Featured Reviews

Use Amdocs CRM?
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ChanchalSaxena - PeerSpot reviewer
High scalability with good plugins and excellent customer visibility
The solution should improve: 1. Reports & dashboard - The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license. 2. Einstein has limited capabilities, and it suggests the analysis by predefined algorithms - but in a practical scenario, businesses need to ask real-time questions, and AI products should be capable of delivering the exact answers. Generic answers may not be effective.
report
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
University
8%
Healthcare Company
6%
Financial Services Firm
16%
Educational Organization
16%
Computer Software Company
15%
Manufacturing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your primary use case for Salesforce Service Cloud?
I use Salesforce as a CRM to pull data, update business opportunities, and support the sales team. I query the data through Snowflake or HANA using Tableau for analysis and market expectations.
 

Also Known As

No data available
Service Cloud
 

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Overview

Information not available
 

Sample Customers

Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: November 2024.
824,106 professionals have used our research since 2012.