Amdocs CRM vs Salesforce Service Cloud comparison

The compared Amdocs and Salesforce solutions aren't in the same category. Amdocs is ranked #42 in CRM , and holds a 0.9% mindshare in the category. Salesforce is ranked #2 in CCEC , with an average rating of 8.4, and holds a 18.2% mindshare. Additionally, 96% of Salesforce users are willing to recommend the solution.

Amdocs CRM

608 Views
317 Comparison Views

Salesforce Service Cloud

Read 51 Salesforce Service Cloud reviews

490 Views
402 Comparison Views

96% willing to recommend

Amdocs CRM

Salesforce Service Cloud

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Amdocs CRM and Salesforce Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM.

To learn more, read our detailed CRM Report (Updated: October 2024).

Buyer's Guide

CRM

October 2024

Download the complete report

Helped 815,854 peers since 2012

Categories and Ranking

Amdocs CRM

Average Rating

0.0

Number of Reviews

Ranking in other categories

CRM (42nd)

Salesforce Service Cloud

Average Rating

8.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Help Desk Software (5th), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)

Mindshare comparison

Amdocs CRM and Salesforce Service Cloud aren’t in the same category and serve different purposes. Amdocs CRM is designed for CRM and holds a mindshare of 0.9%, down 1.2% compared to last year.
Salesforce Service Cloud, on the other hand, focuses on CRM Customer Engagement Centers, holds 18.2% mindshare, up 17.0% since last year.

CRM

CRM Customer Engagement Centers

Featured Reviews

Use Amdocs CRM?

Share your opinion

ChanchalSaxena

Lead Digital Transformation at Kohler Co.

Jan 3, 2024

High scalability with good plugins and excellent customer visibility

The Primary objectives of our solution are to improve the customer experience, improve process efficiency, and eliminate the wasted costs involved in business operations. For example, we're focusing more on the improvement of DIY (Do it Yourself). The call load reduces the need for visits by…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."

"Salesforce Service Cloud is a highly expensive solution"

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"The price is too expensive."

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"The tool is pretty expensive."

More Salesforce Service Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

815,854 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

14%

University

Media Company

Educational Organization

16%

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Salesforce Service Cloud?

Salesforce Service Cloud is a bit expensive.

See all answers

What needs improvement with Salesforce Service Cloud?

Reporting could be improved.

See all answers

What is your primary use case for Salesforce Service Cloud?

I use Salesforce as a CRM to pull data, update business opportunities, and support the sales team. I query the data through Snowflake or HANA using Tableau for analysis and market expectations.

See all answers

Comparisons

Siebel CRM vs Amdocs CRM

Compared 68% of the time

Oracle CRM vs Amdocs CRM

Compared 32% of the time

More Amdocs CRM Competitors

Microsoft Dynamics CRM vs Salesforce Service Cloud

Compared 24% of the time

ServiceNow vs Salesforce Service Cloud

Compared 23% of the time

BSI vs Salesforce Service Cloud

Compared 11% of the time

JIRA Service Management vs Salesforce Service Cloud

Compared 11% of the time

Vlocity vs Salesforce Service Cloud

Compared 10% of the time

More Salesforce Service Cloud Competitors

Product Reports

Buyer's Guide

CRM

October 2024

Download Amdocs CRM product report

Buyer's Guide

Salesforce Service Cloud

October 2024

Download Salesforce Service Cloud product report

Also Known As

No data available

Service Cloud

Learn More

Amdocs

Salesforce

Overview

Information not available

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Sample Customers

Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: October 2024.

DOWNLOAD NOW

815,854 professionals have used our research since 2012.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.