Amdocs CRM vs Salesforce Service Cloud comparison

The compared Amdocs and Salesforce solutions aren't in the same category. Amdocs is ranked #42 in CRM , and holds a 1.0% mindshare in the category. Salesforce is ranked #2 in CCEC , with an average rating of 8.4, and holds a 18.2% mindshare. Additionally, 96% of Salesforce users are willing to recommend the solution.

Amdocs CRM

618 Views
319 Comparison Views

Salesforce Service Cloud

Read 51 Salesforce Service Cloud reviews

515 Views
417 Comparison Views

96% willing to recommend

Amdocs CRM

Salesforce Service Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amdocs CRM and Salesforce Service Cloud based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: September 2024).

Buyer's Guide

CRM

September 2024

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Helped 813,161 peers since 2012

Categories and Ranking

Amdocs CRM

Average Rating

0.0

Number of Reviews

Ranking in other categories

CRM (42nd)

Salesforce Service Cloud

Average Rating

8.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Help Desk Software (5th), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)

Mindshare comparison

Amdocs CRM and Salesforce Service Cloud aren’t in the same category and serve different purposes. Amdocs CRM is designed for CRM and holds a mindshare of 1.0%, down 1.2% compared to last year.
Salesforce Service Cloud, on the other hand, focuses on CRM Customer Engagement Centers, holds 18.2% mindshare, up 18.1% since last year.

CRM

CRM Customer Engagement Centers

Featured Reviews

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ChanchalSaxena

Lead Digital Transformation at Kohler Co.

Jan 3, 2024

High scalability with good plugins and excellent customer visibility

The Primary objectives of our solution are to improve the customer experience, improve process efficiency, and eliminate the wasted costs involved in business operations. For example, we're focusing more on the improvement of DIY (Do it Yourself). The call load reduces the need for visits by…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available

"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"The solution is priced at 50 dollars a month per user."

"Salesforce is very cost-effective."

"The price of the solution depends on how many users need access to it"

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"Salesforce Service Cloud is a bit expensive."

"The tool is pretty expensive."

More Salesforce Service Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

13%

University

Healthcare Company

Financial Services Firm

16%

Educational Organization

16%

Computer Software Company

15%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Service Cloud?

Salesforce Service Cloud is a bit expensive.

See all answers

What needs improvement with Salesforce Service Cloud?

Reporting could be improved.

See all answers

What is your primary use case for Salesforce Service Cloud?

I use Salesforce as a CRM to pull data, update business opportunities, and support the sales team. I query the data through Snowflake or HANA using Tableau for analysis and market expectations.

See all answers

Comparisons

Siebel CRM vs Amdocs CRM

Compared 49% of the time

Oracle CRM vs Amdocs CRM

Compared 36% of the time

Pega CRM vs Amdocs CRM

Compared 15% of the time

More Amdocs CRM Competitors

Microsoft Dynamics CRM vs Salesforce Service Cloud

Compared 27% of the time

ServiceNow vs Salesforce Service Cloud

Compared 26% of the time

JIRA Service Management vs Salesforce Service Cloud

Compared 12% of the time

BSI vs Salesforce Service Cloud

Compared 12% of the time

Vlocity vs Salesforce Service Cloud

Compared 10% of the time

More Salesforce Service Cloud Competitors

Product Reports

Buyer's Guide

CRM

September 2024

Download Amdocs CRM product report

Buyer's Guide

Salesforce Service Cloud

September 2024

Download Salesforce Service Cloud product report

Also Known As

No data available

Service Cloud

Learn More

Amdocs

Salesforce

Overview

Information not available

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Sample Customers

Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM. Updated: September 2024.

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813,161 professionals have used our research since 2012.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.