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Amdocs CRM vs Salesforce Service Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amdocs CRM
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM (44th)
Salesforce Service Cloud
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
53
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (5th), Knowledge Management Software (2nd), IT Alerting and Incident Management (6th)
 

Mindshare comparison

Amdocs CRM and Salesforce Service Cloud aren’t in the same category and serve different purposes. Amdocs CRM is designed for CRM and holds a mindshare of 0.7%, down 1.2% compared to last year.
Salesforce Service Cloud, on the other hand, focuses on CRM Customer Engagement Centers, holds 19.6% mindshare, up 16.5% since last year.
CRM
CRM Customer Engagement Centers
 

Featured Reviews

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ChanchalSaxena - PeerSpot reviewer
High scalability with good plugins and excellent customer visibility
The solution should improve: 1. Reports & dashboard - The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license. 2. Einstein has limited capabilities, and it suggests the analysis by predefined algorithms - but in a practical scenario, businesses need to ask real-time questions, and AI products should be capable of delivering the exact answers. Generic answers may not be effective.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
17%
University
9%
Retailer
7%
Financial Services Firm
19%
Computer Software Company
13%
Educational Organization
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Service Cloud?
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
What needs improvement with Salesforce Service Cloud?
The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM ( /products/sap-crm-reviews ), which is much cheaper.
What is your primary use case for Salesforce Service Cloud?
I used Salesforce Service Cloud ( /products/salesforce-service-cloud-reviews ) for our sales agents to track visits, gather feedback from customers, and capture orders.
 

Also Known As

No data available
Service Cloud
 

Overview

Information not available
 

Sample Customers

Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: March 2025.
849,475 professionals have used our research since 2012.