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Avora [EOL] vs Zendesk comparison

The compared Avora and Zendesk solutions aren't in the same category. Zendesk is ranked #4 in CCEC , with an average rating of 7.8, and holds a 7.7% mindshare. Additionally, 93% of Zendesk users are willing to recommend the solution.
Zendesk
Read 58 Zendesk reviews
  • 403 Views
  • 278 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Avora [EOL] and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about IBM, TIBCO, Aurea and others in Business Activity Monitoring.

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Business Activity Monitoring
September 2024
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Helped 814,485 peers since 2012
 

Categories and Ranking

Avora [EOL]
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Zendesk
Average Rating
8.2
Number of Reviews
58
Ranking in other categories
CRM Customer Engagement Centers (4th), CRM (20th), Help Desk Software (10th), IT Service Management (ITSM) (8th), Sales Force Automation (7th), Reporting (13th), Knowledge Management Software (2nd), Community Platforms (2nd)
 

Featured Reviews

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Ahmed Nassar - PeerSpot reviewer
Oct 17, 2023
Stable tool, making it reliable for handling tasks but difficult initial setup
It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"From what I hear, Zendesk's pricing is a little expensive."
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
"The price is very competitive."
"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
23%
Educational Organization
11%
Financial Services Firm
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
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What is your experience regarding pricing and costs for Zendesk Support?
From what I hear, Zendesk's pricing is a little expensive. One of the reasons for shifting from Zendesk to Talkdesk was cost efficiency.
See all answers
What needs improvement with Zendesk Support?
Sometimes, the calls do not record, and your conversation is cut midway. When you want to do a call calibration, you realize that the call is incomplete. Zendesk's stability on inbound calls could ...
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Comparisons

No data available
ServiceNow vs Zendesk Logo
ServiceNow vs Zendesk
Compared 23% of the time
JIRA Service Management vs Zendesk Logo
JIRA Service Management vs Zendesk
Compared 13% of the time
Atlassian Confluence vs Zendesk Logo
Atlassian Confluence vs Zendesk
Compared 12% of the time
Freshservice vs Zendesk Logo
Freshservice vs Zendesk
Compared 9% of the time
BMC Helix ITSM vs Zendesk Logo
BMC Helix ITSM vs Zendesk
Compared 5% of the time
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Product Reports

Buyer's Guide
Business Activity Monitoring
September 2024
Avora [EOL] reportDownload Avora [EOL] product report
Buyer's Guide
Zendesk
October 2024
Zendesk reportDownload Zendesk product report
 

Also Known As

No data available
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Learn More

Avora
Zendesk
 

Overview

Truedash makes it easy for any company to become data driven. They will provide you with the customer support and analysts you need to help integrate all of the data you want into their platform as well as assist you in creating metrics, raw SQL reports, cohorts, drill paths and more.

Once your data is inside of Truedash, you can quickly create reports in 13 different visualisations, organise reports into dashboard folders and sub-folders and assign user permissions to anyone you'd like.

Near real-time reporting and alerts allow you to keep track of your business-critical KPI's and encourage your entire company to make data-driven decisions.

Expand on the Truedash offering with the Truedash Tracker (web tracker that monitors all of your customer's behaviour on your website), customer segmentation and price optimisation.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

 

Sample Customers

Boohoo.com Ocado Monica Vinader Sophia Webster BrandAlley
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
Business Activity Monitoring
September 2024
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814,485 professionals have used our research since 2012.

We monitor all Business Activity Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.