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Blackbaud CRM vs CRM & Sales Bay comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Blackbaud CRM
Ranking in CRM
39th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
CRM & Sales Bay
Ranking in CRM
166th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Blackbaud CRM is 0.3%, down from 0.5% compared to the previous year. The mindshare of CRM & Sales Bay is 0.0%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

reviewer2596560 - PeerSpot reviewer
Integrated profiles increase centralization and streamline donor management
We were using it for managing our donor database The solution provided an integrated profile, which was helpful for having everything together available in one place. One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and…
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Questions from the Community

What needs improvement with Blackbaud CRM?
One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive. Also, the ability to...
What is your primary use case for Blackbaud CRM?
We were using it for managing our donor database.
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Comparisons

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Overview

 

Sample Customers

Charleston Battery, Virgin London Marathon, EdVenture Children's Museum
1. Adobe 2. Airbnb 3. Amazon 4. Apple 5. AT&T 6. Bank of America 7. Coca-Cola 8. Dell 9. Disney 10. Ebay 11. FedEx 12. Ford 13. Google 14. Home Depot 15. IBM 16. Intel 17. JPMorgan Chase 18. Kraft Heinz 19. LinkedIn 20. McDonald's 21. Microsoft 22. Nike 23. Oracle 24. PepsiCo 25. Procter & Gamble 26. Prudential Financial 27. SAP 28. Salesforce 29. Shell 30. Toyota 31. Visa 32. Walmart 33. WeWork
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: March 2025.
849,475 professionals have used our research since 2012.