Bold360 vs LiveChat comparison

GoTo and LiveChat are both solutions in the Live Chat category. GoTo is ranked #11, while LiveChat is ranked #3. GoTo holds a 4.5% mindshare in LC, compared to LiveChat’s 18.8% mindshare. Additionally, 100% of LiveChat users are willing to recommend the solution.

Bold360

26 Views
15 Comparison Views

LiveChat

Read 6 LiveChat reviews

101 Views
75 Comparison Views

100% willing to recommend

Bold360

LiveChat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bold360 and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about CafeX Communications, 3CX, LiveChat and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: November 2024).

Buyer's Guide

Live Chat

November 2024

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Helped 824,067 peers since 2012

Categories and Ranking

Bold360

Ranking in Live Chat

11th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

LiveChat

Ranking in Live Chat

3rd

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (34th), IT Service Management (ITSM) (40th)

Mindshare comparison

As of December 2024, in the Live Chat category, the mindshare of Bold360 is 4.5%, up from 3.4% compared to the previous year. The mindshare of LiveChat is 18.8%, up from 18.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Featured Reviews

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it_user371517

Owner at a non-tech company with 51-200 employees

We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.

We have recommend this product to many camps in our industry and it is being adopted as a best practice during summer camp sales season. I am not tech savvy. This is a product we implemented and I love it. There is nothing that I feel is missing. It truly does what I need it to do and anything else I would say, I would be making it up.

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824,067 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

No data available

Product Reports

Buyer's Guide

Live Chat

November 2024

Download Bold360 product report

Buyer's Guide

LiveChat

December 2024

Download LiveChat product report

Also Known As

BoldChat

chat.io

Learn More

GoTo

LiveChat

Overview

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Sample Customers

The North Face, Vodafone, Intuit

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Find out what your peers are saying about CafeX Communications, 3CX, LiveChat and others in Live Chat. Updated: November 2024.

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824,067 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.