Try our new research platform with insights from 80,000+ expert users

Bold360 vs LiveChat comparison

GoTo and Text are both solutions in the Live Chat category. GoTo is ranked #12, while Text is ranked #2. GoTo holds a 2.7% mindshare in LC, compared to Text’s 20.0% mindshare. Additionally, 100% of Text users are willing to recommend the solution.
Bold360
  • 26 Views
  • 14 Comparison Views
LiveChat
Read 6 LiveChat reviews
  • 95 Views
  • 66 Comparison Views
100% willing to recommend

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bold360
Ranking in Live Chat
12th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
LiveChat
Ranking in Live Chat
2nd
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (41st), IT Service Management (ITSM) (46th)
 

Mindshare comparison

As of January 2025, in the Live Chat category, the mindshare of Bold360 is 2.7%, down from 3.5% compared to the previous year. The mindshare of LiveChat is 20.0%, up from 16.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat
 

Featured Reviews

Use Bold360?
Share your opinion
it_user371517 - PeerSpot reviewer
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
We have recommend this product to many camps in our industry and it is being adopted as a best practice during summer camp sales season. I am not tech savvy. This is a product we implemented and I love it. There is nothing that I feel is missing. It truly does what I need it to do and anything else I would say, I would be making it up.
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which Live Chat solutions are best for your needs.
See recommendations
831,265 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
No data available
 

Product Reports

No data available
Buyer's Guide
LiveChat
January 2025
LiveChat reportDownload LiveChat product report
 

Also Known As

BoldChat
chat.io
 

Learn More

GoTo
Text
 

Overview

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

 

Sample Customers

The North Face, Vodafone, Intuit
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.