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Bold360 vs LiveChat comparison

LogMeIn and LiveChat are both solutions in the Live Chat category. LogMeIn is ranked #11, while LiveChat is ranked #2. LogMeIn holds a 4.8% mindshare in LC, compared to LiveChat’s 24.0% mindshare. Additionally, 100% of LiveChat users are willing to recommend the solution.
Bold360
  • 28 Views
  • 16 Comparison Views
LiveChat
Read 6 LiveChat reviews
  • 118 Views
  • 89 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Bold360 and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about CafeX Communications, LiveChat, 3CX and others in Live Chat.

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To learn more, read our detailed Live Chat Report (Updated: October 2024).
Buyer's Guide
Live Chat
October 2024
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Helped 816,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
No sentiment score available
LiveChat effectively scales and adapts for both small and large companies, offering seamless integration and customization during growth.
 

Valuable Features

No sentiment score available
No sentiment score available
LiveChat enhances interactions with real-time monitoring, proactive invites, custom integrations, 24/7 support, and automated response features.
 

Room For Improvement

No sentiment score available
No sentiment score available
Users want better filtering, customizable dashboards, improved search, GIF icons, and more profile options to boost LiveChat's appeal.
 

Stability Issues

No sentiment score available
No sentiment score available
LiveChat is reliable, resolves issues swiftly during DDoS attacks, and keeps users informed with status updates and notifications.
 

Customer Service

No sentiment score available
No sentiment score available
LiveChat's customer service is praised for its reliability, efficiency, round-the-clock availability, and quick, knowledgeable problem-solving.
 

Setup Cost

No sentiment score available
No sentiment score available
LiveChat offers scalable per-seat pricing, allowing flexible license adjustments based on company needs and growth, with recommended trial periods.
 

Categories and Ranking

Bold360
Ranking in Live Chat
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
LiveChat
Ranking in Live Chat
2nd
Average Rating
9.8
Number of Reviews
6
Ranking in other categories
Help Desk Software (34th), IT Service Management (ITSM) (38th)
 

Mindshare comparison

As of November 2024, in the Live Chat category, the mindshare of Bold360 is 4.8%, up from 2.8% compared to the previous year. The mindshare of LiveChat is 24.0%, up from 18.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat
 

Featured Reviews

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it_user371517 - PeerSpot reviewer
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
We have recommend this product to many camps in our industry and it is being adopted as a best practice during summer camp sales season. I am not tech savvy. This is a product we implemented and I love it. There is nothing that I feel is missing. It truly does what I need it to do and anything else I would say, I would be making it up.
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816,406 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

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Product Reports

Buyer's Guide
Live Chat
October 2024
Bold360 reportDownload Bold360 product report
Buyer's Guide
LiveChat
November 2024
LiveChat reportDownload LiveChat product report
 

Also Known As

BoldChat
chat.io
 

Learn More

LogMeIn
LiveChat
 

Overview

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

 

Sample Customers

The North Face, Vodafone, Intuit
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Buyer's Guide
Live Chat
October 2024
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Find out what your peers are saying about CafeX Communications, LiveChat, 3CX and others in Live Chat. Updated: October 2024.
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816,406 professionals have used our research since 2012.
See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.