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Cherwell Service Management vs Ivanti Service Desk [EOL] comparison

Cherwell Service Management and Ivanti Service Desk [EOL] are both solutions in the IT Service Management (ITSM) category. Additionally, 80% of Cherwell Service Management users are willing to recommend the solution, compared to 88% of Ivanti Service Desk [EOL] users who would recommend it.
Cherwell Service Management
Read 6 Cherwell Service Management reviews
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  • 383 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Cherwell Service Management and Ivanti Service Desk [EOL] based on real PeerSpot user reviews.

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To learn more, read our detailed IT Service Management (ITSM) Report (Updated: October 2024).
Buyer's Guide
IT Service Management (ITSM)
October 2024
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Helped 816,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Cherwell Service Management is scalable due to its on-premise design, allowing flexible server expansion and growth capacity.
No sentiment score available
 

Valuable Features

No sentiment score available
Cherwell Service Management offers intuitive dashboards, seamless integrations, centralized IT services, and supports multiple departments for enhanced usability and compliance.
No sentiment score available
 

Room For Improvement

No sentiment score available
Cherwell Service Management needs mobile, UI, deployment, Agile, JIRA, workflow, usability, integration, and access improvements for better functionality.
No sentiment score available
 

Stability Issues

No sentiment score available
Cherwell Service Management is highly stable with improved cloud performance, while Avante's acquisition impact on stability is uncertain.
No sentiment score available
 

Customer Service

No sentiment score available
Cherwell Service Management scores well in customer and technical support but lags behind ServiceNow, with varying expertise from partners.
No sentiment score available
 

Categories and Ranking

Cherwell Service Management
Average Rating
7.2
Number of Reviews
6
Ranking in other categories
Help Desk Software (26th), IT Service Management (ITSM) (30th)
Ivanti Service Desk [EOL]
Average Rating
7.6
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Thobile Moeketsi - PeerSpot reviewer
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
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Sayed Munir - PeerSpot reviewer
Beneficial connectors, useful service requests, and setup straightforward
I previously used ManageEngine. I switched because the Ivanti Service Desk has a lot of integrations and connectors which are beneficial. There are a lot of minute details where Ivanti Service Desk has an advantage over ManageEngine. For example, in ManageEngine ITSM we cannot integrate it with Oracle ERP. However, in Ivanti Service Desk we can integrate it with ERP solutions to fit in the user details, and other required objects we want. That's one of the biggest differentiators. Additionally, Ivanti Service Desk gives a lot of customization while in ManageEngine a lot of elements are hardcoded. We cannot customize it up to the minute level.
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Top Industries

By visitors reading reviews
Educational Organization
62%
Government
8%
Computer Software Company
6%
Healthcare Company
3%
Government
17%
Computer Software Company
10%
Healthcare Company
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Ivanti Service Desk ?
The tool supports a lot of standard reporting KPIs.
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What needs improvement with Ivanti Service Desk ?
The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not ab...
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What is your primary use case for Ivanti Service Desk ?
Basically, we use it for service management from the financial side of things.
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Comparisons

ServiceNow vs Cherwell Service Management Logo
ServiceNow vs Cherwell Service Management
Compared 100% of the time
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Product Reports

Buyer's Guide
IT Service Management (ITSM)
October 2024
Cherwell Service Management reportDownload Cherwell Service Management product report
Buyer's Guide
IT Service Management (ITSM)
October 2024
Ivanti Service Desk [EOL] reportDownload Ivanti Service Desk [EOL] product report
 

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Ivanti
Ivanti
 

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Deliver outstanding IT support services to employees and customers.

 

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace
MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting
Buyer's Guide
IT Service Management (ITSM)
October 2024
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Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: October 2024.
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816,406 professionals have used our research since 2012.
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