Provides more insights like spikes or the time interval and helps with troubleshooting processesThe product is the response. SolarWinds team's response when there is an issue with the responsiveness to address some of the issues is very slow. And also, if I have a priority issue that needs to be fixed, they don't understand the customer's pain. They go their own way of doing things. They don't understand the customer's pain. Second, they don't assess the impact. If my monitoring system is not available, maybe something is not getting monitored, or I am unable to pull some availability reports. Maybe I'm unable to analyze it. They don't understand the impact of that unavailability on the business users. This is the only source of truth where I can go ahead and talk to my business and say that, hey, it is not because of XYZ, but because of this reason. Maybe there could be a possibility that business might be running heavy app job schedules, which might have impacted the network traffic during business hours. If I want to point that out, I need this tool to be available. I'm not saying it should be 100% available, but at least if there is an issue, people should understand and react. There should be some sense of urgency. This product has a lot more capabilities. If SolarWinds is focused more on how the industry is trending toward creating some dashboards and user-friendly dashboards or a little bit of customization. I guess SolarWinds has more capabilities. The representation might require a little bit of a tweak because SolarWinds has been in the industry for a longer time. But due to responsiveness of the support and the features. The product is coming up with a lot of features, but the navigation or the way it is being perceived by the customers is not right because of a lack of documentation or the lack of responsiveness as well as a lack of dashboards, especially on the dashboards. When I use a monitoring tool, it is a single source of truth. If I need to run an NOC or a SOC, it is the only dashboard I can look at, my Analyzer or my technical teams. But that single pane of view is not reversible. Many customers where I have seen it integrate this with either an open source like Grafana or some Power BI to have their own way of giving the dashboards. That is not necessary because if I compare it with other products, they have their own dashboards, which I can customize, but that's not the case with SolarWinds.
