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Cisco Unified Contact Center Enterprise vs Openscape Contact Center comparison

Cisco and Siemens are both solutions in the Contact Center Infrastructure category. Cisco is ranked #2, while Siemens is ranked #13. Cisco holds a 25.8% mindshare in CCI, compared to Siemens’s 2.1% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.
Cisco Unified Contact Cent...
Read 1 Cisco Unified Contact Center Enterprise review
  • 513 Views
  • 479 Comparison Views
100% willing to recommend
Openscape Contact Center
  • 45 Views
  • 19 Comparison Views
 

Categories and Ranking

Cisco Unified Contact Cent...
Ranking in Contact Center Infrastructure
2nd
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Openscape Contact Center
Ranking in Contact Center Infrastructure
13th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Contact Center Infrastructure category, the mindshare of Cisco Unified Contact Center Enterprise is 25.8%, down from 31.7% compared to the previous year. The mindshare of Openscape Contact Center is 2.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Infrastructure
 

Featured Reviews

WA
The ease of integration and documentation are valuable features.
Usability Ease of integration Security Perfection Documentation Some usability issues need to be improved. I've used it for three years. There were no issues with the deployment. This is the stand-out point with Cisco CC. It's very stable. Cisco provides cost effective options for migration…
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Top Industries

By visitors reading reviews
Computer Software Company
27%
Healthcare Company
14%
Financial Services Firm
10%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

Cisco Unified Contact Center Express vs Cisco Unified Contact Center Enterprise Logo
Cisco Unified Contact Center Express vs Cisco Unified Contact Center Enterprise
Compared 74% of the time
Genesys Cloud CX vs Cisco Unified Contact Center Enterprise Logo
Genesys Cloud CX vs Cisco Unified Contact Center Enterprise
Compared 26% of the time
More Cisco Unified Contact Center Enterprise Competitors
No data available
 

Also Known As

Contact Center Enterprise
No data available
 

Learn More

Cisco
Siemens
 

Overview

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

OpenScape Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
 

Sample Customers

Cimpress, Energisa, Raiffeisen Bank
Information Not Available
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