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Cisco Unified Customer Voice Portal (Unified CVP) vs Nuance IVR comparison

 

Categories and Ranking

Cisco Unified Customer Voi...
Ranking in IVR Systems
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Nuance IVR
Ranking in IVR Systems
1st
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IVR Systems category, the mindshare of Cisco Unified Customer Voice Portal (Unified CVP) is 6.8%, down from 9.7% compared to the previous year. The mindshare of Nuance IVR is 37.3%, up from 32.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IVR Systems
 

Featured Reviews

Use Cisco Unified Customer Voice Portal (Unified CVP)?
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it_user1014 - PeerSpot reviewer
Jun 26, 2012
The most complete and effective voice recognition offering
* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Computer Software Company
10%
Insurance Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

No data available
 

Also Known As

CVP
No data available
 

Learn More

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Overview

 

Sample Customers

Sony Marketing (Japan) Inc.
Home Credit Bank, Acer America