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Cisco Unified Contact Center Express vs Nuance IVR comparison

 

Categories and Ranking

Cisco Unified Contact Cente...
Ranking in IVR Systems
4th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Contact Center Infrastructure (3rd)
Nuance IVR
Ranking in IVR Systems
1st
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IVR Systems category, the mindshare of Cisco Unified Contact Center Express is 7.5%, down from 14.1% compared to the previous year. The mindshare of Nuance IVR is 37.3%, up from 32.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IVR Systems
 

Featured Reviews

GR
May 16, 2019
Interactive voice response and automatic call distribution help to improve our customer service
Our primary use case is for customer service, in higher education and healthcare This solution provides uni-channel service support and is fully integrated with our DB. The new Cisco Finesse is really amazing. The most valuable features of this solution are the IVR (Interactive voice response)…
it_user1014 - PeerSpot reviewer
Jun 26, 2012
The most complete and effective voice recognition offering
* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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815,209 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
16%
Healthcare Company
12%
Manufacturing Company
8%
Financial Services Firm
14%
Computer Software Company
10%
Insurance Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

CCX
No data available
 

Learn More

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Overview

 

Sample Customers

Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Home Credit Bank, Acer America