Top 10 Cisco Unified Contact Center Express Alternatives

Vendor: Cisco

4.5 out of 5

1 review
100% willing to recommend

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Top Cisco Unified Contact Center Express Competitors

Discover the top alternatives and competitors to Cisco Unified Contact Center Express based on the interviews we conducted with its users. The top alternative solutions include NICE CXone. The alternatives are sorted based on how often peers compare the solutions.

NICE CXone

4.1 out of 5

NICE CXone

4.1 out of 5

NICE CXone offers intuitive deployment and exceptional customer support, excelling in analytics and AI-driven insights for performance enhancement. In comparison, Cisco Unified Contact Center Express provides seamless integration with Cisco infrastructure, ideal for existing Cisco users despite its complex on-premise deployment.

Pricing

NICE CXone has a lower setup cost compared to Cisco Unified Contact Center Express, making it a more budget-friendly option. However, Cisco Unified Contact Center Express offers additional advanced features which may justify its higher initial investment.

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Pricing

Nuance IVR

4.0 out of 5

Nuance IVR

4.0 out of 5

Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.

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Related categories

IVR Systems

Contact Center Infrastructure

Workforce Engagement Management