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Nuance IVR vs Voxeo Prophecy comparison

Nuance and Voxeo are both solutions in the IVR Systems category. Nuance is ranked #1, while Voxeo is ranked #9. Nuance holds a 37.3% mindshare in IS, compared to Voxeo’s 2.5% mindshare. Additionally, 100% of Nuance users are willing to recommend the solution.
Nuance IVR
Read 1 Nuance IVR review
  • 579 Views
  • 499 Comparison Views
100% willing to recommend
Voxeo Prophecy
  • 42 Views
  • 33 Comparison Views
 

Categories and Ranking

Nuance IVR
Ranking in IVR Systems
1st
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Voxeo Prophecy
Ranking in IVR Systems
9th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the IVR Systems category, the mindshare of Nuance IVR is 37.3%, up from 33.7% compared to the previous year. The mindshare of Voxeo Prophecy is 2.5%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IVR Systems
 

Featured Reviews

it_user1014 - PeerSpot reviewer
The most complete and effective voice recognition offering
* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.…
Read full review
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

Genesys Voice Platform vs Nuance IVR Logo
Genesys Voice Platform vs Nuance IVR
Compared 52% of the time
NICE CXone vs Nuance IVR Logo
NICE CXone vs Nuance IVR
Compared 38% of the time
Cisco Unified Customer Voice Portal (Unified CVP) vs Nuance IVR Logo
Cisco Unified Customer Voice Portal (Unified CVP) vs Nuance IVR
Compared 10% of the time
More Nuance IVR Competitors
No data available
 

Also Known As

No data available
Prophecy
 

Learn More

Nuance
Voxeo
 

Overview

Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.
Prophecy is an industry-leading communications platform that makes it easy for companies to interact with customers in ways that improve service, drive sales, and lower costs.
 

Sample Customers

Home Credit Bank, Acer America
Zenith American Solutions, T-Mobile Netherlands, T-Mobile Austria, T-Mobile Czech Republic, T-Mobile Poland, Swisscom, Northern Ireland Electricity
See our list of best IVR Systems vendors.

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