Try our new research platform with insights from 80,000+ expert users

ConnectWise PSA vs NetSuite Professional Services Automation (PSA) comparison

 

Categories and Ranking

ConnectWise PSA
Ranking in Business Management Software
1st
Average Rating
8.2
Number of Reviews
20
Ranking in other categories
Help Desk Software (20th), Professional Services Automation (PSA) (2nd)
NetSuite Professional Servi...
Ranking in Business Management Software
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Business Management Software category, the mindshare of ConnectWise PSA is 41.3%, up from 38.9% compared to the previous year. The mindshare of NetSuite Professional Services Automation (PSA) is 2.2%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Management Software
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
Jun 24, 2024
Very useful for ticketing and billing purposes
In this case, we have the ability to fire on tasks. An email can be sent, and it is being received into the Kaseya tool or Autotask. Autotask then can parse the email appropriately and route it based on the rules that we set up. In that sense, it's very dynamic, and I can immediately identify which client is making a support request. It can route it to the appropriate queue and then send out the appropriate notifications. As work is done on the ticket, you can also notify the person requesting support or other pre-designated contacts so that they're kept in the loop. ConnectWise PSA is making its updates, and its integration with Office 365 has been really good. I like the fact that the solution integrates with IT Glue. ConnectWise PSA is making improvements, and it's a little bit more dynamic. Overall, I rate the solution an eight out of ten.
Use NetSuite Professional Services Automation (PSA)?
Share your opinion

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"There are some different add-ons and benefits that are optional and come at an additional cost."
"I have one monthly license for all of the ConnectWise products I use, and it's $85 per user."
"The pricing of ConnectWise Manage is reasonable."
"The pricing is not based on my clients so much as it is on how many people I have accessing the system, and I think it's pretty good."
"The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a little bit restrictive as far as how they want to granularly assign licenses rather than having more of an all-inclusive package."
"We're paying $940 a month for 14 users."
Information not available
report
Use our free recommendation engine to learn which Business Management Software solutions are best for your needs.
814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
29%
Financial Services Firm
7%
Comms Service Provider
5%
Manufacturing Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ConnectWise Manage?
In our case, the solution is priced out by the user we have in the system. The pricing is not based on my clients so much as it is on how many people I have accessing the system, and I think it's p...
What needs improvement with ConnectWise Manage?
The technical support of ConnectWise PSA is not very good.
Ask a question
Earn 20 points
 

Also Known As

ConnectWise Manage
No data available
 

Overview

 

Sample Customers

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels
THE SECOND CITY, QUICKEN INC, LAND O’LAKES, LOVESAC, HELLO PRODUCTS