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Cortex vs Infraon Desk comparison

Cortex and EverestIMS are both solutions in the IT Service Management (ITSM) category. Cortex is ranked #21 with an average rating of 8.0, while EverestIMS is ranked #40. Additionally, 66% of Cortex users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.
Cortex
Read 3 Cortex reviews
  • 80 Views
  • 25 Comparison Views
66% willing to recommend
Infraon Desk
Read 2 Infraon Desk reviews
  • 132 Views
  • 67 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Infraon Desk and Cortex are competing products in the IT service management space, each with distinct advantages. Infraon Desk has an edge in pricing and support, appealing to cost-conscious buyers, while Cortex is recognized for its robust features justifying its cost.

Features: Infraon Desk offers seamless integration capabilities, automation tools to enhance operational efficiency, and competitive pricing structure. Cortex provides powerful analytics, customization options, and feature-rich solutions that meet diverse client needs.

Ease of Deployment and Customer Service: Infraon Desk ensures straightforward deployment and responsive customer support, reducing setup complexity. Cortex offers a flexible deployment model and comprehensive support to accommodate diverse requirements, ensuring smooth adaptation for various clients.

Pricing and ROI: Infraon Desk presents competitive setup costs with potential for quick ROI, ideal for budget-sensitive organizations. Cortex requires higher initial investment but provides long-term ROI through efficient features enhancing IT processes.

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To learn more, read our detailed Cortex vs. Infraon Desk Report (Updated: March 2025).
Buyer's Guide
Cortex vs. Infraon Desk
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex
Ranking in IT Service Management (ITSM)
21st
Average Rating
8.0
Reviews Sentiment
5.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Infraon Desk
Ranking in IT Service Management (ITSM)
40th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
2
Ranking in other categories
Help Desk Software (41st)
 

Featured Reviews

NikhilSharma1 - PeerSpot reviewer
Provides comprehensive network visibility and helps us identify threats efficiently
The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.
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KB
Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result
There are a lot of predefined reports but we asked for a lot of changes. The problem is that every organization has its own processes and needs. As a result, we had to do a lot of customization on the reporting. The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved. It should become a more graphical presentation of information. It's much more jazzy when you present something in a PowerPoint rather than a Word document. If the system is capturing a lot of data about certain parameters, I should have the option to generate a report based on all those parameters in any permutation and combination. That kind of flexibility is needed. The reports do help us to analyze and understand things at the customer level, but they could be better. Something that is missing is predefined dashboards. I would expect to see dashboards with some parameters that are predefined.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable feature is writing playbooks."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"The solution's stability is generally good."
"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
 

Cons

"It would be more beneficial to integrate threat intelligence in Cortex."
"It's quite lagging and not very fast."
"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."
"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."
"Better connectivity and integration with more collaborative platforms would be helpful."
 

Pricing and Cost Advice

"Cortex XDR is a costly solution."
"Cortex is an expensive solution."
"It's cheaper compared to its competitors."
"The price of this solution is reasonable and it was well within my budget."
"The pricing model is very competitive."
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Questions from the Community

What is your experience regarding pricing and costs for Cortex?
Cortex is an expensive solution.
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What needs improvement with Cortex?
It would be more beneficial to integrate threat intelligence in Cortex.
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What is your primary use case for Cortex?
With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.
See all answers
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Comparisons

No data available
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Product Reports

Buyer's Guide
IT Service Management (ITSM)
March 2025
Cortex reportDownload Cortex product report
Buyer's Guide
Help Desk Software
March 2025
Infraon Desk reportDownload Infraon Desk product report
 

Also Known As

No data available
Everest Service Manager
 

Overview

Cortex is a robust data analysis and automation platform designed for streamlining complex workflows and enhancing decision-making for professionals across industries. Its functionalities aim to provide efficiency and accuracy, catering to the demands of a tech-savvy audience.

Cortex offers a comprehensive suite of tools tailored for data-driven environments, focusing on seamless integration and workflow automation. It assists users in processing large datasets with precision, ensuring valuable insights are delivered effectively. The platform's adaptability allows for customization to specific industry requirements, making it a versatile choice for businesses seeking to optimize performance. While Cortex is equipped with powerful features, users may find room for improvement in areas like scalability and user experience enhancement, ensuring it evolves to meet future technological advancements.

What are Cortex's most valuable features?
  • Data Processing: Efficient handling of large volumes of data ensures precision in analysis.
  • Workflow Automation: Streamlines repetitive tasks for improved productivity.
  • Integration Capabilities: Seamless connection with existing systems for unified operations.
  • Customization Options: Flexible settings tailored to industry-specific needs.
  • Real-time Insights: Delivers immediate data-driven insights for informed decision-making.
What benefits should users look for?
  • Time Efficiency: Significant reduction in time spent on manual data handling.
  • Cost Reduction: Automation leads to decreased operational costs over time.
  • Improved Accuracy: Enhanced precision in data analysis and reporting.
  • Scalability: Ability to grow and adapt as requirements change.
  • Informed Decisions: Access to real-time data improves strategic decision-making.

Cortex finds application in industries such as finance, healthcare, and manufacturing, where data accuracy and efficiency are crucial. In finance, it aids in risk assessment and fraud detection. Healthcare benefits from its data handling to streamline patient management and improve treatment protocols. In manufacturing, Cortex optimizes supply chain processes and resource allocations. Its adaptability to specific industry requirements emphasizes its utility as a versatile tool in data-driven settings.

Cortex

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

EverestIMS
 

Sample Customers

Information Not Available
Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
Buyer's Guide
Cortex vs. Infraon Desk
March 2025
Free Report: Cortex vs. Infraon Desk
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