Datamatics TruBot vs NICE Robotic Automation comparison

Datamatics and NICE are both solutions in the Robotic Process Automation (RPA) category. Datamatics is ranked #30 with an average rating of 7.0, while NICE is ranked #24 with an average rating of 7.5. Datamatics holds a 0.2% mindshare in RPA, compared to NICE’s 0.7% mindshare. Additionally, 100% of Datamatics users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

Datamatics TruBot

Read 3 Datamatics TruBot reviews

261 Views
145 Comparison Views

100% willing to recommend

NICE Robotic Automation

Read 7 NICE Robotic Automation reviews

817 Views
478 Comparison Views

62% willing to recommend

Datamatics TruBot

NICE Robotic Automation

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and Datamatics TruBot compete in the robotic process automation space. NICE Robotic Automation has the upper hand in cost-effectiveness and support, while Datamatics TruBot leads in feature richness due to its advanced capabilities.

Features: NICE Robotic Automation offers robust process optimization, seamless integration capabilities, and comprehensive automation solutions. Datamatics TruBot features a user-friendly design, advanced AI features, and superior automation experiences for complex needs.

Ease of Deployment and Customer Service: Datamatics TruBot has a straightforward deployment model and efficient support for faster implementation. NICE Robotic Automation provides a comprehensive model with detailed guidance, aiding sophisticated solutions' integration. Both offer commendable customer service.

Pricing and ROI: NICE Robotic Automation offers attractive setup costs with significant ROI, appealing to cost-conscious enterprises. Datamatics TruBot, despite a higher initial setup cost, delivers faster ROI through its advanced AI-driven features, making it beneficial for those seeking a feature-rich option.

To learn more, read our detailed Datamatics TruBot vs. NICE Robotic Automation Report (Updated: December 2024).

Buyer's Guide

Datamatics TruBot vs. NICE Robotic Automation

December 2024

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Categories and Ranking

Datamatics TruBot

Ranking in Robotic Process Automation (RPA)

30th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

NICE Robotic Automation

Ranking in Robotic Process Automation (RPA)

24th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of Datamatics TruBot is 0.2%, up from 0.2% compared to the previous year. The mindshare of NICE Robotic Automation is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Iqbal-Siddique

Business Head at MCS india

Offers good UI but needs to improve its integration capabilities

Speaking about how the tool is useful in automating repetitive tasks in our company, I would say that my company started to collect data with the help of Datamatics while also using its GPS tracking features. The tool's UI is much better than the ones offered by other similar products in the market. I recommend the product to others who plan to use it. I suggest that others use their own method of interrogation since it will help them achieve more growth in their organizations through the use of the tool. I rate the tool a seven and a half out of ten.

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Harish G V

Senior RPA Developer at TriNet Group

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is straightforward and easy to use."

"Ability to calculate the ROI on the jobs that are running."

"The solution is inexpensive compared to many other solutions in the market."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"The deployment of NICE Robotic Automation is easy."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"Provides good automation features."

Cons

"The stability of the product has certain shortcomings, making it an area where improvements are required."

"There is a learning curve, and some training could be included to bring users up to speed."

"Would like to see more additions to the library."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"The solution is not as intuitive as it could be and integrating took a lot of time."

"There are a few areas for improvement in the installation phase"

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"There is a need for NICE robotics to be more user-friendly."

Pricing and Cost Advice

"The tool is expensive."

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

21%

Financial Services Firm

16%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Datamatics TruBot?

The product's initial setup phase is straightforward and easy to use.

See all answers

What is your experience regarding pricing and costs for Datamatics TruBot?

The tool is expensive.

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What needs improvement with Datamatics TruBot?

The stability of the product has certain shortcomings, making it an area where improvements are required. The integration capabilities of the product have some concerns and need improvements. The p...

See all answers

What do you like most about NICE Robotic Automation?

Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...

See all answers

What is your experience regarding pricing and costs for NICE Robotic Automation?

In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...

See all answers

What needs improvement with NICE Robotic Automation?

There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...

See all answers

Comparisons

UiPath vs Datamatics TruBot

Compared 68% of the time

Blue Prism Cloud vs Datamatics TruBot

Compared 32% of the time

More Datamatics TruBot Competitors

UiPath vs NICE Robotic Automation

Compared 60% of the time

Blue Prism vs NICE Robotic Automation

Compared 25% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 15% of the time

More NICE Robotic Automation Competitors

Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

November 2024

Download Datamatics TruBot product report

Buyer's Guide

NICE Robotic Automation

December 2024

Download NICE Robotic Automation product report

Also Known As

TruBot

No data available

Learn More

Datamatics

NICE

Overview

TruBot is a proprietary product for Robotic Process Automation. It is a team of virtual assistants that automates repetitive and rule-based processes without any manual intervention. When powered with Artificial Intelligence, it can recognize and replicate human actions, creating a smarter bot that can make informed decisions. TruBot is sector agnostic and can be deployed across Banking, Healthcare, Insurance, Manufacturing, and Logistics.

Datamatics TruBot - https://trubot.datamatics.com/

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Sample Customers

Aditya Birla Sunlife Insurance Company, IndusInd Bank

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

Datamatics TruBot vs. NICE Robotic Automation

December 2024

Free Report: Datamatics TruBot vs. NICE Robotic Automation

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