Datamatics TruBot vs NICE Robotic Automation comparison

Datamatics and NICE are both solutions in the Robotic Process Automation (RPA) category. Datamatics is ranked #26 with an average rating of 8.0, while NICE is ranked #23 with an average rating of 7.5. Datamatics holds a 0.2% mindshare in RPA, compared to NICE’s 0.6% mindshare. Additionally, 100% of Datamatics users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

Datamatics TruBot

Read 3 Datamatics TruBot reviews

275 Views
148 Comparison Views

100% willing to recommend

NICE Robotic Automation

Read 7 NICE Robotic Automation reviews

876 Views
516 Comparison Views

62% willing to recommend

Datamatics TruBot

NICE Robotic Automation

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Datamatics TruBot and NICE Robotic Automation based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Datamatics TruBot vs. NICE Robotic Automation Report (Updated: October 2024).

Buyer's Guide

Datamatics TruBot vs. NICE Robotic Automation

October 2024

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Helped 814,763 peers since 2012

Categories and Ranking

Datamatics TruBot

Ranking in Robotic Process Automation (RPA)

26th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

NICE Robotic Automation

Ranking in Robotic Process Automation (RPA)

23rd

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of Datamatics TruBot is 0.2%, up from 0.2% compared to the previous year. The mindshare of NICE Robotic Automation is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Michael Rider

CTO/ Co-Founder at a consultancy with 51-200 employees

Nov 8, 2022

Helps us in pulling rates and completing back-office RPA work for banks and credit unions

Our primary use case for the solution is pulling rates and doing back-office RPA work for banks and credit unions We find the ease of use, speed and responsiveness very valuable. There is a learning curve, and some training could be included to bring users up to speed. We have been using the…

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Harish G V

Senior RPA Developer at TriNet Group

Mar 9, 2023

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is straightforward and easy to use."

"Ability to calculate the ROI on the jobs that are running."

"The solution is inexpensive compared to many other solutions in the market."

"Provides good automation features."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"The deployment of NICE Robotic Automation is easy."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

Cons

"The stability of the product has certain shortcomings, making it an area where improvements are required."

"Would like to see more additions to the library."

"There is a learning curve, and some training could be included to bring users up to speed."

"There is a need for NICE robotics to be more user-friendly."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"There are a few areas for improvement in the installation phase"

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"The solution is not as intuitive as it could be and integrating took a lot of time."

Pricing and Cost Advice

"The tool is expensive."

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

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814,763 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

20%

Financial Services Firm

15%

Energy/Utilities Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Datamatics TruBot?

The product's initial setup phase is straightforward and easy to use.

See all answers

What is your experience regarding pricing and costs for Datamatics TruBot?

The tool is expensive.

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What needs improvement with Datamatics TruBot?

The stability of the product has certain shortcomings, making it an area where improvements are required. The integration capabilities of the product have some concerns and need improvements. The p...

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What do you like most about NICE Robotic Automation?

Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...

See all answers

What is your experience regarding pricing and costs for NICE Robotic Automation?

In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...

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What needs improvement with NICE Robotic Automation?

There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...

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Comparisons

UiPath vs Datamatics TruBot

Compared 100% of the time

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UiPath vs NICE Robotic Automation

Compared 59% of the time

Blue Prism vs NICE Robotic Automation

Compared 25% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 15% of the time

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Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

Download Datamatics TruBot product report

Buyer's Guide

NICE Robotic Automation

October 2024

Download NICE Robotic Automation product report

Also Known As

TruBot

No data available

Learn More

Datamatics

NICE

Overview

TruBot is a proprietary product for Robotic Process Automation. It is a team of virtual assistants that automates repetitive and rule-based processes without any manual intervention. When powered with Artificial Intelligence, it can recognize and replicate human actions, creating a smarter bot that can make informed decisions. TruBot is sector agnostic and can be deployed across Banking, Healthcare, Insurance, Manufacturing, and Logistics.

Datamatics TruBot - https://trubot.datamatics.com/

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Sample Customers

Aditya Birla Sunlife Insurance Company, IndusInd Bank

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

Datamatics TruBot vs. NICE Robotic Automation

October 2024

Free Report: Datamatics TruBot vs. NICE Robotic Automation

Find out what your peers are saying about Datamatics TruBot vs. NICE Robotic Automation and other solutions. Updated: October 2024.

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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.