Datamatics TruBot vs NICE Robotic Automation comparison

Datamatics and NICE are both solutions in the Robotic Process Automation (RPA) category. Datamatics is ranked #30 with an average rating of 7.0, while NICE is ranked #24 with an average rating of 7.5. Datamatics holds a 0.2% mindshare in RPA, compared to NICE’s 0.7% mindshare. Additionally, 100% of Datamatics users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and Datamatics TruBot compete in the robotic process automation space. NICE Robotic Automation has the upper hand in cost-effectiveness and support, while Datamatics TruBot leads in feature richness due to its advanced capabilities.

Features: NICE Robotic Automation offers robust process optimization, seamless integration capabilities, and comprehensive automation solutions. Datamatics TruBot features a user-friendly design, advanced AI features, and superior automation experiences for complex needs.

Ease of Deployment and Customer Service: Datamatics TruBot has a straightforward deployment model and efficient support for faster implementation. NICE Robotic Automation provides a comprehensive model with detailed guidance, aiding sophisticated solutions' integration. Both offer commendable customer service.

Pricing and ROI: NICE Robotic Automation offers attractive setup costs with significant ROI, appealing to cost-conscious enterprises. Datamatics TruBot, despite a higher initial setup cost, delivers faster ROI through its advanced AI-driven features, making it beneficial for those seeking a feature-rich option.

To learn more, read our detailed Datamatics TruBot vs. NICE Robotic Automation Report (Updated: January 2025).

Buyer's Guide

Datamatics TruBot vs. NICE Robotic Automation

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Automate

Mindshare comparison

As of January 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 1.4%, up from 1.0% compared to the previous year. The mindshare of Datamatics TruBot is 0.2%, up from 0.2% compared to the previous year. The mindshare of NICE Robotic Automation is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at Software Greenhouse

Can automate several processes with only one bot and is easy to implement, administer, and use

We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly. We can automate several processes with only one bot, so it's much cheaper than other products where you need to buy additional licenses. We need a good value for our automation. The other solutions might be more robust, but Automate is perfect for us because we're not a large enterprise.

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Iqbal-Siddique

Business Head at MCS india

Offers good UI but needs to improve its integration capabilities

Speaking about how the tool is useful in automating repetitive tasks in our company, I would say that my company started to collect data with the help of Datamatics while also using its GPS tracking features. The tool's UI is much better than the ones offered by other similar products in the market. I recommend the product to others who plan to use it. I suggest that others use their own method of interrogation since it will help them achieve more growth in their organizations through the use of the tool. I rate the tool a seven and a half out of ten.

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Harish G V

Senior RPA Developer at TriNet Group

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the interface; it makes managing automation easy. We can set different schedules and templates for each task."

"The most valuable feature is the drag-and-drop interface, which is very Windows-like."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"I actually quite liked the no-coding functionality."

"The licensing of the product is very good. You only need to license it once and then you have it forever."

"The most valuable features for my client are timing and scheduling."

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."

More Fortra's Automate pros

"Ability to calculate the ROI on the jobs that are running."

"The product's initial setup phase is straightforward and easy to use."

"The solution is inexpensive compared to many other solutions in the market."

"The deployment of NICE Robotic Automation is easy."

"Provides good automation features."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

Cons

"The product also has a limited use case in some respects."

"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."

"It's possible that they could use a stronger community for seeking guidance and help."

"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."

"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."

"It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times."

"They do not encrypt passwords, so this is an issue with HIPAA compliance."

"The OCR for Hebrew text needs to be improved."

More Fortra's Automate cons

"There is a learning curve, and some training could be included to bring users up to speed."

"The stability of the product has certain shortcomings, making it an area where improvements are required."

"Would like to see more additions to the library."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"There are a few areas for improvement in the installation phase"

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"There is a need for NICE robotics to be more user-friendly."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"The solution is not as intuitive as it could be and integrating took a lot of time."

Pricing and Cost Advice

"It comes with a package that costs approximately $20,000 USD per year."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"Once you buy the software, you just pay for the support for backend help."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

More Fortra's Automate pricing and cost advice

"The tool is expensive."

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

15%

Healthcare Company

Manufacturing Company

No data available

Computer Software Company

21%

Financial Services Firm

16%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

We used the platform primarily for task automation, including transmitting EDR files. Additionally, we've utilized it...

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What is your experience regarding pricing and costs for Fortra Automate?

The starter pack was all we needed and was reasonable. Others were either more expensive or didn't do all that I want...

See all answers

What do you like most about Datamatics TruBot?

The product's initial setup phase is straightforward and easy to use.

See all answers

What is your experience regarding pricing and costs for Datamatics TruBot?

The tool is expensive.

See all answers

What needs improvement with Datamatics TruBot?

The stability of the product has certain shortcomings, making it an area where improvements are required. The integra...

See all answers

What do you like most about NICE Robotic Automation?

Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the u...

See all answers

What is your experience regarding pricing and costs for NICE Robotic Automation?

In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That sa...

See all answers

What needs improvement with NICE Robotic Automation?

There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very ...

See all answers

Comparisons

Microsoft Power Automate vs Fortra's Automate

Compared 48% of the time

UiPath vs Fortra's Automate

Compared 36% of the time

Automation Anywhere vs Fortra's Automate

Compared 7% of the time

Blue Prism vs Fortra's Automate

Compared 4% of the time

MOVEit vs Fortra's Automate

Compared 4% of the time

More Fortra's Automate Competitors

UiPath vs Datamatics TruBot

Compared 100% of the time

More Datamatics TruBot Competitors

UiPath vs NICE Robotic Automation

Compared 62% of the time

Blue Prism vs NICE Robotic Automation

Compared 23% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 15% of the time

More NICE Robotic Automation Competitors

Product Reports

Buyer's Guide

Fortra's Automate

January 2025

Download Fortra's Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

December 2024

Download Datamatics TruBot product report

Buyer's Guide

NICE Robotic Automation

January 2025

Download NICE Robotic Automation product report

Also Known As

HelpSystems Automate, Automate

TruBot

No data available

Overview

Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.

Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.

What are the key features?

Scheduling Tools: Enables precise control and timing for automation tasks
Integration Capabilities: Seamlessly connects with various systems and software
File Interaction: Comprehensive functions for file manipulation and transfer
Secure Transfers: Ensures data safety during file transfers
User-Friendly: Minimal technical skills needed for deployment and use

What benefits should you look for in reviews?

Ease of Implementation: Fast and simple setup process
Time Savings: Reduces time spent on repetitive tasks
Process Simplification: Streamlines complex workflows
Customer Support: Access to continuous support and updates

In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.

Fortra

TruBot is a proprietary product for Robotic Process Automation. It is a team of virtual assistants that automates repetitive and rule-based processes without any manual intervention. When powered with Artificial Intelligence, it can recognize and replicate human actions, creating a smarter bot that can make informed decisions. TruBot is sector agnostic and can be deployed across Banking, Healthcare, Insurance, Manufacturing, and Logistics.

Datamatics TruBot - https://trubot.datamatics.com/

Datamatics

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Aditya Birla Sunlife Insurance Company, IndusInd Bank

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

Datamatics TruBot vs. NICE Robotic Automation

January 2025

Free Report: Datamatics TruBot vs. NICE Robotic Automation

Find out what your peers are saying about Datamatics TruBot vs. NICE Robotic Automation and other solutions. Updated: January 2025.

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