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Dollar Universe Workload Automation vs JAMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dollar Universe Workload Au...
Ranking in Workload Automation
17th
Average Rating
6.6
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
JAMS
Ranking in Workload Automation
5th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Workload Automation category, the mindshare of Dollar Universe Workload Automation is 1.6%, down from 1.6% compared to the previous year. The mindshare of JAMS is 1.7%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation
 

Featured Reviews

MH
Highly stable, flexible pricing, and simple setup
As a new customer, you have the opportunity to explore the upcoming new versions of Dollar Universe Workload Automation which are set to bring about many changes and introduce exciting new features to make your life easier. However, if you are a new customer and starting from scratch, I would recommend choosing Automic instead. On the other hand, if you are an existing customer with valuable skills and knowledge of Dollar Universe, and you are content with the current features and functionalities, then it may be more beneficial for you to stick with a higher version of Dollar Universe Workload Automation. I rate Dollar Universe Workload Automation an eight out of ten.
Rob Grafrath - PeerSpot reviewer
We can scale up our organization's scheduling and automation without having to add staff to the department
The biggest area with room for improvement is the area that my organization benefits the most from using JAMS, and that is in custom execution methods. I happen to have a very good C# developer. Ever since we got JAMS, he has spent a lot of time talking to JAMS developers, researching the JAMS libraries, and creating custom execution methods. He's gotten very good at it. He is now able to create them and maintain them very easily, but that was hard-won knowledge. If I ever lose this developer, I would be hard-pressed to find anyone who could create JAMS custom execution methods as well as he can since there really isn't all that much help, such as documentation or information, available on how to create custom execution methods. I really think that they could benefit greatly by being much more transparent about C# development, maybe by making a JAMS cookbook or a developer portal where they could throw ideas at each other. One of my complaints with the marketing around JAMS is that it says things like, "It integrates with Teams". They talk about integrating with a lot of things, but marketing doesn't tell you that they are talking about JAMS running PowerShell jobs. Since PowerShell can automate things like SharePoint and Teams, that is how marketing gets away with saying it has so many integrations. JAMS doesn't have as many built-in integrations as they advertise. I think they should build more of them, and improve on the ones they have built.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Dollar Universe Workload Automation are stability and scalability."
"Some of the automation options are quite good."
"The solution is easy to use and is one of its most valuable features...I rate its scalability a nine out of ten."
"The dashboard is intuitive."
"JAMS has helped save IT staff time by automating tasks previously performed with scripts, and its scheduling feature has been particularly useful."
"The interface is good, and it's very easy to define and create jobs. If a job is not running or there is an error, the solution will send an email. That's all very good and very useful."
"The most valuable aspect of JAMS is its robustness."
"One of the things I like the most, as a SQL DBA, is the fact that we can manipulate tables in the background. Also, the fact that you can have your own views and work with the product the way it fits best is a very helpful feature."
"It has definitely drastically improved our capabilities to scale our automation. Before JAMS, there were a lot of manual processes. We had a couple of operators who spent all day doing that. A lot of the time with human intervention and human processes, it is as good as the person who may be following a procedure and human error is a big problem."
"The most valuable feature for us is that it's DR-ready. With respect to disaster recovery, it has the built-in capability for failover to our DR site. If all of the required ports are open, it can be done seamlessly."
"Previously, we manually managed file transfers by writing our scripts. The automated MFT feature is great for me and the company. It helps us know where the files are going and enables us to track errors if anything fails. It also makes the connection seamless for third-party vendors."
 

Cons

"The interface of Dollar Universe Workload Automation could improve to something more modern. Additionally, Kubernetes is not an option to use in"
"There are some features that don't work as expected."
"The solution needs stability improvement when connecting to the script or trying to find something. It takes a few seconds to perform the function or needs a complete reorganization."
"I'm not sure if they have fixed it in a newer version, but there is no global search in the version I have. If I have multiple sub-folders that are named for business units, like HR or IT, and I have to search for a job, I cannot search from the top. I have to go to the HR folder to search for a particular job, or to the IT folder."
"With no programming experience, I find JAMS code-driven automation challenging due to the required PowerShell scripting."
"JAMS handles exceptions fairly well but there are some areas where it might improve a little bit. It has to do with being able to automatically handle exceptions, out-of-the-box, rather than having to code them."
"One thing that I know that the JAMS people said that they were working on that would be huge for us is a search capability so that you could search for tasks. It may be available in version 7 or in a future release of 7. I think that's on their roadmap. But right now, for us to do a search, we have to search through database queries."
"The tabs in the JAMS file transfer could be clearer. It would help us demonstrate to our client that JAMS not only automates jobs but also does fast transfers, and it's an alternative that supports and filters different kinds of platforms. Filtering file transfers will be highly beneficial to them."
"The search capability needs to be improved because when we try to search for a job, it's hard to do."
"We have had a lot of people working from home who can't always connect to the JAMS server. We use VPN, as most companies do, and we have it set up so that everybody can access the JAMS server. But many times, our people cannot access it... JAMS could do a better job of telling you what the problem is when you try to log in to the server."
"Improvements could be made in the service desk's knowledge and communication skills among engineers to better address customer needs and ensure issues are fully resolved."
 

Pricing and Cost Advice

"The price of Dollar Universe Workload Automation is comparable to other solutions on the market. There can be discounts available depending on the business."
"Take advantage of its scalability. You can start small. The initial cost is very reasonable. Once you have started picking up the tool and adopting it, then you can scale up from there and buy more agents."
"The product is reasonably priced, and we don't have any add-ons."
"This is a good product at a fair price."
"The pricing is very fair. We have seen very minimal to no price increases over the years. We are not banging down the door of support all the time either. I would imagine if we were a company that submitted a dozen support tickets a week for the last nine years, then it might be a little different because we would be eating up everybody's time. However, for what we get out of it, the pricing is extremely fair. Back when we were originally looking and brought in JAMS, we were looking at a couple of the other competitive products that were in this space, but the pricing from JAMS was far and away better than what the other competitors could offer for the same functionality."
"Fortra's JAMS pricing structure has deteriorated significantly since its acquisition by Fortra."
"In the end, you'll find that it's really worth the price. There is some sticker shock, but it's worth every dime."
"JAMS is relatively inexpensive, with additional costs only incurred for tags, other services, and optional support renewals."
"For what it does, the product is priced very well."
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Top Industries

By visitors reading reviews
Financial Services Firm
30%
Computer Software Company
11%
Manufacturing Company
9%
Retailer
8%
Computer Software Company
17%
Financial Services Firm
16%
Healthcare Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Dollar Universe Workload Automation?
The most valuable features of Dollar Universe Workload Automation are stability and scalability.
What is your experience regarding pricing and costs for Dollar Universe Workload Automation?
The price of Dollar Universe Workload Automation is comparable to other solutions on the market. There can be discounts available depending on the business. The price of the solution is flexible.
What needs improvement with Dollar Universe Workload Automation?
The interface of Dollar Universe Workload Automation could improve to something more modern. Additionally, Kubernetes is not an option to use in
What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
Fortra's JAMS pricing structure has deteriorated significantly since its acquisition by Fortra. Previously, both Help Systems and MVP offered more favorable pricing and licensing terms. However, Fo...
What needs improvement with JAMS?
The monitoring of the JAMS product and its performance is an area of concern for me. I also need better tools to adopt version seven. Another area for improvement would be the addition of source co...
 

Also Known As

CA Automic Dollar Universe
No data available
 

Overview

 

Sample Customers

TCS Bancs, Gaumont, Bank Turkey
Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Find out what your peers are saying about Dollar Universe Workload Automation vs. JAMS and other solutions. Updated: April 2025.
849,190 professionals have used our research since 2012.