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Pega CRM vs eGain Solve comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

eGain Solve
Ranking in CRM Customer Engagement Centers
13th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Pega CRM
Ranking in CRM Customer Engagement Centers
7th
Average Rating
8.0
Number of Reviews
10
Ranking in other categories
CRM (18th)
 

Mindshare comparison

As of November 2024, in the CRM Customer Engagement Centers category, the mindshare of eGain Solve is 4.2%, up from 3.1% compared to the previous year. The mindshare of Pega CRM is 9.4%, up from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers
 

Featured Reviews

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Srinivas Ganisetti - PeerSpot reviewer
Jan 25, 2024
Case management feature is valuable but the pricing is expensive
I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"It is expensive."
"The pricing is on the higher side."
"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
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814,763 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
26%
Computer Software Company
15%
Real Estate/Law Firm
6%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Pega CRM?
The product's deployment phase was easy.
What needs improvement with Pega CRM?
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...
What is your primary use case for Pega CRM?
Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...
 

Comparisons

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Also Known As

No data available
Chordiant
 

Learn More

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Overview

 

Sample Customers

Bell Aliant, Barclays PLC, NETRADA, Replacements, Rust-Oleum, Scottish and Southern Energy Plc, Southern Water, Virgin Mobile, Vodafone Portugal, Yorkshire Water
The State of Maine, Aegis, Aegon, AIG Japan, ING
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: October 2024.
814,763 professionals have used our research since 2012.