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Odoo vs Pega CRM comparison

Odoo and Pega are both solutions in the CRM category. Odoo is ranked #7 with an average rating of 8.1, while Pega is ranked #18 with an average rating of 7.9. Odoo holds a 3.8% mindshare in CRM, compared to Pega’s 1.4% mindshare. Additionally, 96% of Odoo users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.
Odoo
Read 34 Odoo reviews
  • 881 Views
  • 684 Comparison Views
96% willing to recommend
Pega CRM
Read 10 Pega CRM reviews
  • 528 Views
  • 401 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Odoo and Pega CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Odoo vs. Pega CRM Report (Updated: October 2024).
Buyer's Guide
Odoo vs. Pega CRM
October 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

Sentiment score
7.6
Odoo is highly scalable, adaptable for various user numbers, and integrates easily but may need technical expertise for complex sectors.
No sentiment score available
 

Valuable Features

Sentiment score
8.2
Odoo's versatility, extensive module integration, and cost-effective, browser-based access make it ideal for smaller organizations.
No sentiment score available
 

Room For Improvement

Sentiment score
4.9
Odoo needs enhancements in customization, reporting, support, scalability, integrations, costs, mobile apps, and lacks industry-specific features.
No sentiment score available
 

Stability Issues

Sentiment score
8.2
Odoo offers stable performance with minimal technical issues, suitable for small to medium enterprises with infrequent updates needed.
No sentiment score available
 

Customer Service

Sentiment score
6.0
Odoo's customer service is rated average, with mixed experiences and varying support depending on version and region.
No sentiment score available
 

Setup Cost

No sentiment score available
Odoo offers a cost-effective ERP solution for SMBs with flexible subscription pricing, despite initial setup costs, compared to competitors.
No sentiment score available
 

Categories and Ranking

Odoo
Ranking in CRM
7th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
34
Ranking in other categories
ERP (10th)
Pega CRM
Ranking in CRM
18th
Average Rating
8.0
Number of Reviews
10
Ranking in other categories
CRM Customer Engagement Centers (7th)
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Odoo is 3.8%, up from 0.9% compared to the previous year. The mindshare of Pega CRM is 1.4%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

NaveedUddin - PeerSpot reviewer
A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications
Our country, Pakistan, seems to have limited support compared to other regions. Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country. There is room for improvement in their mobile app. While it is generally user-friendly, it frequently encounters glitches and issues and I suggest that the mobile application be enhanced in future updates to make it more interactive and reliable.
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Srinivas Ganisetti - PeerSpot reviewer
Case management feature is valuable but the pricing is expensive
I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
11%
Educational Organization
9%
Comms Service Provider
7%
Financial Services Firm
26%
Computer Software Company
14%
Healthcare Company
5%
Real Estate/Law Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Odoo?
The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...
See all answers
What is your experience regarding pricing and costs for Odoo?
The pricing is competitive and highly cost-effective. Odoo provides an affordable and flexible service.
See all answers
What needs improvement with Odoo?
I would like to see Odoo provide specific solutions dedicated to mid-sized and large enterprises. Having multiple versions tailored to certain sectors would greatly benefit us. Also, there is a lac...
See all answers
What do you like most about Pega CRM?
The product's deployment phase was easy.
See all answers
What needs improvement with Pega CRM?
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...
See all answers
What is your primary use case for Pega CRM?
Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...
See all answers
 

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Compared 8% of the time
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Compared 34% of the time
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Compared 19% of the time
Microsoft Dynamics CRM vs Pega CRM Logo
Microsoft Dynamics CRM vs Pega CRM
Compared 17% of the time
Genesys Cloud CX vs Pega CRM Logo
Genesys Cloud CX vs Pega CRM
Compared 8% of the time
Salesforce Service Cloud vs Pega CRM Logo
Salesforce Service Cloud vs Pega CRM
Compared 7% of the time
More Pega CRM Competitors
 

Product Reports

Buyer's Guide
Odoo
November 2024
Odoo reportDownload Odoo product report
Buyer's Guide
Pega CRM
November 2024
Pega CRM reportDownload Pega CRM product report
 

Also Known As

No data available
Chordiant
 

Learn More

Odoo
Video not available
Pega
 

Overview

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
 

Sample Customers

Information Not Available
The State of Maine, Aegis, Aegon, AIG Japan, ING
Buyer's Guide
Odoo vs. Pega CRM
October 2024
Free Report: Odoo vs. Pega CRM
Find out what your peers are saying about Odoo vs. Pega CRM and other solutions. Updated: October 2024.
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