Try our new research platform with insights from 80,000+ expert users

Odoo vs Pega CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Odoo
Ranking in CRM
7th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
34
Ranking in other categories
ERP (10th)
Pega CRM
Ranking in CRM
19th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
CRM Customer Engagement Centers (7th)
 

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Odoo is 4.1%, up from 1.4% compared to the previous year. The mindshare of Pega CRM is 1.3%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

NaveedUddin - PeerSpot reviewer
A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications
Our country, Pakistan, seems to have limited support compared to other regions. Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country. There is room for improvement in their mobile app. While it is generally user-friendly, it frequently encounters glitches and issues and I suggest that the mobile application be enhanced in future updates to make it more interactive and reliable.
Srinivas Ganisetti - PeerSpot reviewer
Case management feature is valuable but the pricing is expensive
I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a stable platform."
"Odoo operates on a subscription-based model, ensuring access to the most up-to-date version at all times."
"Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."
"Odoo is flexible and serves us quite well. Its interface has improved."
"The solution is easy to use."
"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."
"Odoo is highly scalable."
"The scalability is very good. There are over 100+ end users in our company."
"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."
"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."
"It also reduces the duration per call, and it ensures a first time resolution of the issue."
"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."
"The case management feature is really valuable."
"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."
"The solution is very easy to use."
 

Cons

"The solution lacks local API support. Also, it lacks some database integration platforms. In short, it lacks an API integration platform."
"They could add more features and details regarding the business details and some extra modules for business features."
"The price of the solution could be reduced to improve the overall offering."
"Odoo’s asset management, supply chain, and advanced manufacturing should be improved."
"The range of choices and functionalities has space for enhancement."
"The most valuable feature of Odoo is the fingerprint feature."
"The authorization management needs to be improved."
"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."
"The solution has room for improvement around decisional and real-time data analysis."
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."
"The UI is lagging and needs to be improved."
"They should enable the data-driven streaming feature inside it."
"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."
"The UI should be improved."
"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"
 

Pricing and Cost Advice

"The solution's licensing costs are low compared to its competitors."
"I would rate the price as a one out of ten, with ten being the most expensive."
"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."
"They offer three packages – free, standard, and custom."
"The cost is expensive but cheaper than some other competitors."
"It is very affordable for any type of business. And this is one of the main advantages of Odoo. Small businesses can subscribe and this is a very good feature."
"Odoo is cheap compared to competitors."
"Its pricing is well-received in Latin America. They sell by the user. In October 2022, they changed the way they sell Odoo. They commercialized Odoo. They now sell by the user. The cost of a user is $13.5 five per month for Latin America, which is lower than other ERPs."
"The pricing is on the higher side."
"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
"It is expensive."
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
831,265 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
11%
Educational Organization
9%
Comms Service Provider
7%
Financial Services Firm
26%
Computer Software Company
14%
Real Estate/Law Firm
5%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Odoo?
The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...
What is your experience regarding pricing and costs for Odoo?
The pricing is competitive and highly cost-effective. Odoo provides an affordable and flexible service.
What needs improvement with Odoo?
I would like to see Odoo provide specific solutions dedicated to mid-sized and large enterprises. Having multiple versions tailored to certain sectors would greatly benefit us. Also, there is a lac...
What do you like most about Pega CRM?
The product's deployment phase was easy.
What needs improvement with Pega CRM?
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...
What is your primary use case for Pega CRM?
Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...
 

Comparisons

 

Also Known As

No data available
Chordiant
 

Learn More

Video not available
 

Overview

 

Sample Customers

Information Not Available
The State of Maine, Aegis, Aegon, AIG Japan, ING
Find out what your peers are saying about Odoo vs. Pega CRM and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.