Odoo vs Pega CRM comparison

Odoo and Pega are both solutions in the CRM category. Odoo is ranked #8 with an average rating of 8.0, while Pega is ranked #19 with an average rating of 7.7. Odoo holds a 4.3% mindshare in CRM, compared to Pega’s 1.4% mindshare. Additionally, 97% of Odoo users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

Odoo

Read 35 Odoo reviews

1,083 Views
870 Comparison Views

97% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

534 Views
421 Comparison Views

100% willing to recommend

Odoo

Pega CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Pega CRM and Odoo are competing in the CRM sector, each bringing unique strengths to the table. Odoo holds the upper hand in versatility with its comprehensive suite of business applications.

Features: Pega CRM offers sophisticated automation tools, AI-driven insights, and robust scalability, making it ideal for large enterprises. Odoo provides an extensive suite of integrated apps, customizable modules, and flexibility across business functions, appealing to diverse business needs.

Room for Improvement: Pega CRM could enhance its user interface to improve the user experience and reduce the steep learning curve. It might benefit from increasing its modularity to offer more tailored solutions. Additionally, a reduction in deployment complexity could attract more businesses. Odoo might focus on offering more deep-rooted enterprise-level functionalities to compete with larger CRM solutions. It could improve integration for highly specialized tasks and should streamline its updates to avoid user disruption.

Ease of Deployment and Customer Service: Pega CRM typically requires longer deployment times due to its complex setup but provides comprehensive support for large businesses. Odoo offers flexibility with cloud and on-premises options, supported by an active online community and third-party partners, highlighting its adaptable deployment process.

Pricing and ROI: Pega CRM generally involves a higher upfront investment, promising substantial ROI through scalability and efficiency gains for enterprises. Odoo offers a lower-cost entry point, appealing to small and medium-sized businesses with its modular pricing, and offers rapid ROI with quick implementation and broad functionality.

To learn more, read our detailed Odoo vs. Pega CRM Report (Updated: January 2025).

Buyer's Guide

Odoo vs. Pega CRM

January 2025

Download the complete report

Helped 838,713 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Odoo

Ranking in CRM

8th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (10th)

Pega CRM

Ranking in CRM

19th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of Odoo is 4.3%, up from 1.6% compared to the previous year. The mindshare of Pega CRM is 1.4%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

Read full review

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."

"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."

"Odoo is highly scalable."

"Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."

"Odoo is flexible and serves us quite well. Its interface has improved."

"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."

"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."

"I find the financial module, along with the integrations of projects and the HR human resource module, to be the most valuable aspects of Odoo."

More Odoo pros

"The case management feature is really valuable."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"The solution is very easy to use."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"The product's deployment phase was easy."

More Pega CRM pros

Cons

"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."

"The range of choices and functionalities has space for enhancement."

"There are features that cannot be opened in the community edition and from a user perspective."

"The solution lacks local API support. Also, it lacks some database integration platforms. In short, it lacks an API integration platform."

"The tool needs to improve its scalability."

"There is room for improvement in Odoo's technical support."

"Odoo could be better integrated with our warehouse management system."

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

More Odoo cons

"The solution has room for improvement around decisional and real-time data analysis."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"They should enable the data-driven streaming feature inside it."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"The UI is lagging and needs to be improved."

"The UI should be improved."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

More Pega CRM cons

Pricing and Cost Advice

"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."

"Its pricing is well-received in Latin America. They sell by the user. In October 2022, they changed the way they sell Odoo. They commercialized Odoo. They now sell by the user. The cost of a user is $13.5 five per month for Latin America, which is lower than other ERPs."

"I would rate the price as a one out of ten, with ten being the most expensive."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."

"The price of the solution depends on the use case. However, it can be expensive and we are paying annually."

"Odoo is cheap compared to competitors."

"Odoo is straightforward in terms of costs. You pay the vendor for both the software and implementation. We selected one of the twelve certified vendors for implementation in our local area, opting for the vendor named Four Zero Five."

"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."

More Odoo pricing and cost advice

"It is expensive."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"The pricing is on the higher side."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

838,713 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Educational Organization

Comms Service Provider

Financial Services Firm

26%

Computer Software Company

14%

Real Estate/Law Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

See all answers

What is your experience regarding pricing and costs for Odoo?

The pricing is competitive and highly cost-effective. Odoo provides an affordable and flexible service.

See all answers

What needs improvement with Odoo?

I would like to see Odoo provide specific solutions dedicated to mid-sized and large enterprises. Having multiple versions tailored to certain sectors would greatly benefit us. Also, there is a lac...

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

Comparisons

Epicor ERP vs Odoo

Compared 20% of the time

monday.com vs Odoo

Compared 19% of the time

SAP S/4HANA vs Odoo

Compared 19% of the time

Microsoft Dynamics 365 Business Central vs Odoo

Compared 6% of the time

More Odoo Competitors

Siebel CRM vs Pega CRM

Compared 31% of the time

Microsoft Dynamics CRM vs Pega CRM

Compared 19% of the time

Genesys Cloud CX vs Pega CRM

Compared 13% of the time

Salesforce Service Cloud vs Pega CRM

Compared 11% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 9% of the time

More Pega CRM Competitors

Product Reports

Buyer's Guide

Odoo

February 2025

Download Odoo product report

Buyer's Guide

Pega CRM

February 2025

Download Pega CRM product report

Also Known As

No data available

Chordiant

Overview

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Odoo

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Information Not Available

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Odoo vs. Pega CRM

January 2025

Free Report: Odoo vs. Pega CRM

Find out what your peers are saying about Odoo vs. Pega CRM and other solutions. Updated: January 2025.

DOWNLOAD NOW

838,713 professionals have used our research since 2012.

See our Odoo vs. Pega CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.