Odoo vs Pega CRM comparison

Odoo and Pega are both solutions in the CRM category. Odoo is ranked #6 with an average rating of 8.0, while Pega is ranked #18 with an average rating of 7.7. Odoo holds a 4.5% mindshare in CRM, compared to Pega’s 1.5% mindshare. Additionally, 97% of Odoo users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

Odoo

Read 35 Odoo reviews

1,171 Views
934 Comparison Views

97% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

551 Views
432 Comparison Views

100% willing to recommend

Odoo

Pega CRM

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Executive SummaryUpdated on Dec 19, 2024

Pega CRM and Odoo are competing in the CRM sector, each bringing unique strengths to the table. Odoo holds the upper hand in versatility with its comprehensive suite of business applications.

Features: Pega CRM offers sophisticated automation tools, AI-driven insights, and robust scalability, making it ideal for large enterprises. Odoo provides an extensive suite of integrated apps, customizable modules, and flexibility across business functions, appealing to diverse business needs.

Room for Improvement: Pega CRM could enhance its user interface to improve the user experience and reduce the steep learning curve. It might benefit from increasing its modularity to offer more tailored solutions. Additionally, a reduction in deployment complexity could attract more businesses. Odoo might focus on offering more deep-rooted enterprise-level functionalities to compete with larger CRM solutions. It could improve integration for highly specialized tasks and should streamline its updates to avoid user disruption.

Ease of Deployment and Customer Service: Pega CRM typically requires longer deployment times due to its complex setup but provides comprehensive support for large businesses. Odoo offers flexibility with cloud and on-premises options, supported by an active online community and third-party partners, highlighting its adaptable deployment process.

Pricing and ROI: Pega CRM generally involves a higher upfront investment, promising substantial ROI through scalability and efficiency gains for enterprises. Odoo offers a lower-cost entry point, appealing to small and medium-sized businesses with its modular pricing, and offers rapid ROI with quick implementation and broad functionality.

To learn more, read our detailed Odoo vs. Pega CRM Report (Updated: March 2025).

Buyer's Guide

Odoo vs. Pega CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Odoo

Ranking in CRM

6th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (10th)

Pega CRM

Ranking in CRM

18th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Odoo is 4.5%, up from 1.8% compared to the previous year. The mindshare of Pega CRM is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

Read full review

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We like how the solution is integrated."

"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."

"Odoo's setup phase is easy."

"The most valuable feature of Odoo is the integration it provides and the many modules available."

"It is a stable platform."

"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."

"It is a scalable solution...The product's initial setup phase was easy."

"Odoo operates on a subscription-based model, ensuring access to the most up-to-date version at all times."

More Odoo pros

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"The solution is very easy to use."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"The product's deployment phase was easy."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

More Pega CRM pros

Cons

"The most valuable feature of Odoo is the fingerprint feature."

"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."

"The solution should improve its performance."

"For the drawbacks, we would need specialized people to work on Odoo."

"The user interface is not the best."

"It's too early to make a definitive statement about Odoo as we are currently in the implementation stages. Once the implementation is complete and the system is up and running, we'll be able to provide feedback on its effectiveness and suitability for our needs. The implementation is very straightforward, and the system is easy to operate, similar to working with a spreadsheet. If there's one thing that could significantly enhance the system, it would be incorporating more AI capabilities."

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."

More Odoo cons

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The UI should be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"They should enable the data-driven streaming feature inside it."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"The UI is lagging and needs to be improved."

"The solution has room for improvement around decisional and real-time data analysis."

More Pega CRM cons

Pricing and Cost Advice

"They offer three packages – free, standard, and custom."

"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."

"The cost is expensive but cheaper than some other competitors."

"It's expensive, but it has lots of tools available for running the business."

"Odoo is cheap compared to competitors."

"The price of the solution depends on the use case. However, it can be expensive and we are paying annually."

"Odoo is an open-source tool. I don't have to pay for it."

"I would rate this product on pricing as a six. If it is a SaaS solution, it is fixed. It is reasonably expensive."

More Odoo pricing and cost advice

"It is expensive."

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

12%

Comms Service Provider

Educational Organization

Financial Services Firm

25%

Computer Software Company

15%

Real Estate/Law Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

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What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

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What needs improvement with Odoo?

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

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What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

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Compared 13% of the time

Genesys Cloud CX vs Pega CRM

Compared 12% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 9% of the time

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Product Reports

Buyer's Guide

Odoo

March 2025

Download Odoo product report

Buyer's Guide

Pega CRM

March 2025

Download Pega CRM product report

Also Known As

No data available

Chordiant

Overview

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Odoo

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Information Not Available

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Odoo vs. Pega CRM

March 2025

Free Report: Odoo vs. Pega CRM

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