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Pega CRM vs Salesforce Sales Cloud comparison

Pega and Salesforce are both solutions in the CRM category. Pega is ranked #18 with an average rating of 7.9, while Salesforce is ranked #1 with an average rating of 8.2. Pega holds a 1.4% mindshare in CRM, compared to Salesforce’s 11.2% mindshare. Additionally, 100% of Pega users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.
Pega CRM
Read 10 Pega CRM reviews
  • 528 Views
  • 401 Comparison Views
100% willing to recommend
Salesforce Sales Cloud
Read 113 Salesforce Sales Cloud reviews
  • 5,272 Views
  • 2,877 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Pega CRM and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Pega CRM vs. Salesforce Sales Cloud Report (Updated: October 2024).
Buyer's Guide
Pega CRM vs. Salesforce Sales Cloud
October 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Valuable Features

No sentiment score available
No sentiment score available
Salesforce Sales Cloud enhances productivity with customizable features, automation, integration, and user-friendly interface for improved sales and CRM.
 

Room For Improvement

No sentiment score available
No sentiment score available
Salesforce Sales Cloud has a complex interface, slow loading, high cost, limited integration, and requires improved AI, automation, and support.
 

Stability Issues

No sentiment score available
No sentiment score available
Salesforce Sales Cloud is stable and reliable, with minimal downtime and consistently high user satisfaction ratings.
 

Scalability Issues

No sentiment score available
No sentiment score available
Salesforce Sales Cloud is scalable across company sizes, supporting expansion but may face data limits and cost challenges.
 

Customer Service

No sentiment score available
No sentiment score available
Salesforce Sales Cloud offers efficient service, with tiered support quality; users commend premier services but seek faster basic support.
 

Setup Cost

No sentiment score available
No sentiment score available
Salesforce Sales Cloud offers customization and features but is costly; bulk purchases and consultants can optimize expenses.
 

Categories and Ranking

Pega CRM
Ranking in CRM
18th
Average Rating
8.0
Number of Reviews
10
Ranking in other categories
CRM Customer Engagement Centers (7th)
Salesforce Sales Cloud
Ranking in CRM
1st
Average Rating
8.4
Number of Reviews
113
Ranking in other categories
Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (3rd)
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Pega CRM is 1.4%, down from 1.4% compared to the previous year. The mindshare of Salesforce Sales Cloud is 11.2%, up from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Q&A Highlights

it_user735081 - PeerSpot reviewer
Oct 03, 2017
Cost Comparison between using CRM SAP vs Salesforce vs Pega
Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a CRM product and it specializes in BPM ( Business Process Management). Please email me and I can discuss over the phone with you for further details.
See all answers
 

Featured Reviews

Srinivas Ganisetti - PeerSpot reviewer
Case management feature is valuable but the pricing is expensive
I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.
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Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
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Answers from the Community

it_user735081 - PeerSpot reviewer
Oct 3, 2017
Oct 3, 2017
Cost Comparison between using CRM SAP vs Salesforce vs Pega
My advice is to compare the full investment of the CRM implementation - software, cloud and services - as from a general perspective, all top level "costs" are generally comparable. It is the cost-to-value ratio that you will want to focus upon. Also, you’ll want to assess whether you will be looking to deploy AI or not, as some vendors’ offerings are not quite as real and ready-to-deploy as ot...
See 2 answers
it_user70698 - PeerSpot reviewer
Oct 3, 2017
Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a CRM product and it specializes in BPM ( Business Process Management). Please email me and I can discuss over the phone with you for further details.
Read full answer
it_user747921 - PeerSpot reviewer
Oct 3, 2017
My advice is to compare the full investment of the CRM implementation - software, cloud and services - as from a general perspective, all top level "costs" are generally comparable. It is the cost-to-value ratio that you will want to focus upon. Also, you’ll want to assess whether you will be looking to deploy AI or not, as some vendors’ offerings are not quite as real and ready-to-deploy as others. Note that I am biased, as I am with Pega, running their CRM practice. With this said -- in terms of unbiased independent reviews, Gartner's latest Magic Quadrant for the CRM Customer Engagement Center for 2017, cites “Reference customers gave Pegasystems' overall package the best cost-to-value rating of any solution assessed for vendors in the Leaders quadrant.” A free copy of Gartner's report may be downloaded here: https://www.pega.com/gartner-crm-cec-2017 Best of luck in your research. Just let me know if I can be of any further assistance. Regards, Jeff Nicholson
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
14%
Healthcare Company
5%
Real Estate/Law Firm
5%
Educational Organization
76%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Pega CRM?
The product's deployment phase was easy.
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What needs improvement with Pega CRM?
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...
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What is your primary use case for Pega CRM?
Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...
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What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
See all answers
What needs improvement with Salesforce Sales Cloud?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
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What is your primary use case for Salesforce Sales Cloud?
I use Sales Cloud to manage my sales pipeline.
See all answers
 

Comparisons

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Microsoft Dynamics CRM vs Pega CRM Logo
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Compared 17% of the time
Odoo vs Pega CRM Logo
Odoo vs Pega CRM
Compared 9% of the time
Genesys Cloud CX vs Pega CRM Logo
Genesys Cloud CX vs Pega CRM
Compared 8% of the time
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Microsoft Dynamics CRM vs Salesforce Sales Cloud Logo
Microsoft Dynamics CRM vs Salesforce Sales Cloud
Compared 34% of the time
SAP CRM vs Salesforce Sales Cloud Logo
SAP CRM vs Salesforce Sales Cloud
Compared 33% of the time
Oracle CX Sales vs Salesforce Sales Cloud Logo
Oracle CX Sales vs Salesforce Sales Cloud
Compared 5% of the time
IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud Logo
IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud
Compared 4% of the time
Camunda vs Salesforce Sales Cloud Logo
Camunda vs Salesforce Sales Cloud
Compared 4% of the time
More Salesforce Sales Cloud Competitors
 

Product Reports

Buyer's Guide
Pega CRM
November 2024
Pega CRM reportDownload Pega CRM product report
Buyer's Guide
Salesforce Sales Cloud
October 2024
Salesforce Sales Cloud reportDownload Salesforce Sales Cloud product report
 

Also Known As

Chordiant
Sales Cloud, SFDC, Salesforce
 

Learn More

Video not available
Pega
Video not available
Salesforce
 

Overview

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?
  • Customization: Tailor the CRM to meet specific business requirements.
  • Robust Reporting: Comprehensive analytics and data insights.
  • Lead Management: Efficiently manage and convert leads.
  • API Integration: Seamless connectivity with multiple applications.
  • Cloud Accessibility: Work from anywhere with cloud-based access.
What benefits should be evaluated in Salesforce Sales Cloud reviews?
  • Enhanced Productivity: Streamline sales processes with automation.
  • Improved Collaboration: Facilitate team coordination and client engagement.
  • Accurate Forecasting: Make informed decisions with reliable sales forecasts.
  • Flexibility: Accommodate diverse industry needs with ease.
  • Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

 

Sample Customers

The State of Maine, Aegis, Aegon, AIG Japan, ING
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Buyer's Guide
Pega CRM vs. Salesforce Sales Cloud
October 2024
Free Report: Pega CRM vs. Salesforce Sales Cloud
Find out what your peers are saying about Pega CRM vs. Salesforce Sales Cloud and other solutions. Updated: October 2024.
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