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EthicsPoint vs Salesforce Service Cloud comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

EthicsPoint
Ranking in IT Alerting and Incident Management
19th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Salesforce Service Cloud
Ranking in IT Alerting and Incident Management
6th
Average Rating
8.4
Number of Reviews
51
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (5th), Knowledge Management Software (3rd)
 

Mindshare comparison

As of November 2024, in the IT Alerting and Incident Management category, the mindshare of EthicsPoint is 0.5%, up from 0.4% compared to the previous year. The mindshare of Salesforce Service Cloud is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Use EthicsPoint?
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ChanchalSaxena - PeerSpot reviewer
High scalability with good plugins and excellent customer visibility
The solution should improve: 1. Reports & dashboard - The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license. 2. Einstein has limited capabilities, and it suggests the analysis by predefined algorithms - but in a practical scenario, businesses need to ask real-time questions, and AI products should be capable of delivering the exact answers. Generic answers may not be effective.
report
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Educational Organization
16%
Computer Software Company
15%
Manufacturing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Earn 20 points
What is your primary use case for Salesforce Service Cloud?
I use Salesforce as a CRM to pull data, update business opportunities, and support the sales team. I query the data through Snowflake or HANA using Tableau for analysis and market expectations.
 

Also Known As

NAVEX Global EthicsPoint, EthicsPoint Incident Management Software
Service Cloud
 

Learn More

Video not available
 

Overview

 

Sample Customers

Con-Way Freight
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: October 2024.
816,406 professionals have used our research since 2012.