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Fortinet FortiAuthenticator vs One Identity Safeguard comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.3
Fortinet FortiAuthenticator's customer service is responsive and knowledgeable, but some users experience delays with complex issues.
No sentiment score available
At times, some technical staff lack knowledge, which delays issue resolution.
 

Room For Improvement

Sentiment score
6.8
Fortinet FortiAuthenticator faces usability, integration, and support challenges, with users seeking easier updates, customization, automation, and better pricing.
No sentiment score available
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
 

Scalability Issues

Sentiment score
8.0
Fortinet FortiAuthenticator offers scalable licensing for medium to enterprise use, praised for flexibility and effectiveness in various environments.
No sentiment score available
 

Setup Cost

Sentiment score
4.8
Fortinet FortiAuthenticator is cost-effective with flexible licensing, though extra charges for features may apply, adapting to market trends.
No sentiment score available
 

Stability Issues

Sentiment score
8.0
Fortinet FortiAuthenticator is stable and reliable with minor issues, improved by updates and support, offering room for improvement.
No sentiment score available
 

Valuable Features

Sentiment score
6.8
Fortinet FortiAuthenticator simplifies user authentication with robust features, seamless integration, and centralized identity management for enhanced security and efficiency.
No sentiment score available
We use multi-factor authentication for enhancing security.
 

Categories and Ranking

Fortinet FortiAuthenticator
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
57
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (3rd), Identity Management (IM) (7th), Multi-Factor Authentication (MFA) (3rd)
One Identity Safeguard
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
40
Ranking in other categories
User Entity Behavior Analytics (UEBA) (6th), Privileged Access Management (PAM) (3rd)
 

Mindshare comparison

While both are Identity and Access Management solutions, they serve different purposes. Fortinet FortiAuthenticator is designed for Single Sign-On (SSO) and holds a mindshare of 11.3%, up 11.4% compared to last year.
One Identity Safeguard, on the other hand, focuses on Privileged Access Management (PAM), holds 4.5% mindshare, down 5.7% since last year.
Single Sign-On (SSO)
Privileged Access Management (PAM)
 

Featured Reviews

Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
Tor Nordhagen - PeerSpot reviewer
Transparent mode for privileged sessions will greatly simplify our client's administrative situation
We're introducing the solution's transparent mode for privileged sessions. This is part of what the client hasn't used before. It will simplify their administrative situation greatly. So far, the rollout of this feature has been a seamless process, but we're still in the midst of rolling it out. The benefits will be on the risk side. Right now, the way accounts are managed, you don't necessarily know who is using an account. There's a shared admin account, and that's not a good thing. And those accounts are shared in wallets by several people. One of the real benefits of safeguarding here is that the client will have an absolute audit of who is using an administrative interface, whether it's server or network.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Government
8%
Financial Services Firm
8%
Comms Service Provider
7%
Computer Software Company
22%
Financial Services Firm
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The pricing is about three on a scale where ten is low. Pricing should be more flexible.
What needs improvement with Fortinet FortiAuthenticator?
FortiAuthenticator should integrate with other applications. I currently use Google Authenticator and Office Authenticator, and it would be better if FortiAuthenticator could be added to other appl...
What do you like most about One Identity Safeguard?
The identity discovery is good, and the performance is pretty good value.
What is your experience regarding pricing and costs for One Identity Safeguard?
One Identity Safeguard is expensive. The license is around $3,000 per month.
What needs improvement with One Identity Safeguard?
One Identity's support is not appropriately structured, and it has a lot of room to improve.
 

Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
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