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Fortinet FortiAuthenticator vs Microsoft Entra ID comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Omada Identity's high initial cost is offset by reduced maintenance costs, improved security, and process efficiency, but ROI measurement is challenging.
Sentiment score
5.8
Fortinet FortiAuthenticator is valued for breach prevention, offering compliance benefits, though financial returns vary in measurability.
Sentiment score
7.6
Microsoft Entra ID reduces costs and enhances security by streamlining authentication and integrating seamlessly with Azure for improved efficiency.
We leverage existing licensing, like Windows Server or SQL, and hybrid benefits, and our sales and marketing teams benefit from co-selling and partnership advantages.
We get a return from not needing to pay other vendors to do what we already had from Microsoft, which was better than the competition.
The return on investment comes from not needing as many IT staff to manage and verify user identity and ensuring seamless device connection without needing to administer device compliance manually.
 

Customer Service

Sentiment score
6.9
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
8.0
Fortinet FortiAuthenticator's customer service is responsive and knowledgeable, but initial support may need escalation for complex issues.
Sentiment score
6.7
Microsoft Entra ID support varies, with mixed satisfaction due to expertise inconsistency, but premier support and response times praised.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
At times, some technical staff lack knowledge, which delays issue resolution.
When we send a ticket to Fortinet, they go into research mode as if they are hearing the problem for the first time.
The actual support when you get to that level is a ten out of ten.
There are immediate answers to any issues that arise with great knowledge and a deep understanding of the product and business needs.
It's not timely or professional.
 

Scalability Issues

Sentiment score
7.7
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
7.6
Fortinet FortiAuthenticator is highly scalable, easily expanding users, though minor challenges exist, typically rated 8-9 in scalability.
Sentiment score
7.9
Microsoft Entra ID provides seamless scalability and reliability, effortlessly managing vast user numbers with flexible, automated resource adjustments.
The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.
We experienced no scalability issues with Microsoft Entra ID.
Its scalability is impressive, aided by Microsoft's efforts to expand its data centers.
When dealing with tens of thousands of objects, it requires proper management and best practices to retrieve only necessary data.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
7.8
Fortinet FortiAuthenticator is highly stable with minor issues under heavy load, praised for integration and reliability.
Sentiment score
7.9
Microsoft Entra ID offers high reliability with minimal outages, swift issue resolution, and strong stability, earning user trust.
It's a critical solution that we can't do without.
The stability of the solution is very high at 99.999%.
We rarely had significant problems or crashes.
 

Room For Improvement

Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
Fortinet FortiAuthenticator needs improved user interface, easier configuration, better integration, increased automation, and enhanced cloud, support, and customization features.
Users urge improvements in Entra ID documentation, integration, price transparency, support, user interface, authentication, and licensing clarity.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
For example, authentication for wireless users expires after 24 hours, requiring re-authentication daily.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
I would like to see more integration and inclusion of features for ransomware protection directly within the FortiAuthenticator without requiring additional devices.
A recent incident we dealt with took four months to resolve with a seven-day deadline, which was quite frustrating.
There is a need for better transformation support from on-premises Active Directory policies to the cloud, as Entra ID doesn't cover this sufficiently yet.
The frequent changes in branding cause confusion among customers who struggle to keep track of product names and functions.
 

Setup Cost

Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
FortiAuthenticator provides cost-effective, flexible licensing with competitive pricing, often cheaper than competitors, despite market-driven price fluctuations.
Microsoft Entra ID offers affordable tiered pricing with discounts, featuring user-based costs tailored for enterprises with various security levels.
They are lower than some of their competitors.
We are getting our money's worth.
Most features of Entra ID are part of Microsoft's ecosystem and included in Microsoft 365 bundles, which means there are no additional costs associated with pricing and licensing.
Compared to other Microsoft products, the cost is not too expensive.
 

Valuable Features

Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
Fortinet FortiAuthenticator provides user-friendly authentication, integration with FortiGate, flexible options, and centralized management enhancing security and efficiency.
Microsoft Entra ID excels in user identity management with secure features, scalability, and seamless integration into the Microsoft ecosystem.
Technically, the product does everything one would expect from an identity and access management platform.
We use multi-factor authentication for enhancing security.
The most valuable feature I find in FortiAuthenticator is web filtering.
We can secure the applications that we are building and make sure that if the application were to be compromised, there is no full access to a customer's environment causing issues and other security concerns.
It's integrated with Microsoft technologies like Authenticator, SSO, and MFA, streamlining operations and creating a seamless environment.
The granular control, such as preventing logins from specific locations, enhances security significantly.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Customer Identity and Access Management (CIAM) (3rd)
Fortinet FortiAuthenticator
Ranking in Identity Management (IM)
7th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
59
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (3rd), Multi-Factor Authentication (MFA) (3rd)
Microsoft Entra ID
Ranking in Identity Management (IM)
1st
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
218
Ranking in other categories
Single Sign-On (SSO) (1st), Authentication Systems (1st), Identity and Access Management as a Service (IDaaS) (IAMaaS) (1st), Access Management (1st), Microsoft Security Suite (4th)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
Vinod Survase - PeerSpot reviewer
Saves us time and money and features Conditional Access policies, SSPR, and MFA
I want better integration between Azure AD and the on-prem environment because there are currently limitations that can hamper employee experience. We use a feature called password writeback, that can be challenging to implement in a hybrid environment. Employees can change their passwords using a self-service password reset (SSPR) feature, which reflects from the cloud to the on-prem identity, but not the other way around. Currently, there is no way to reflect passwords from on-prem identities to the cloud. There are other similar limitations, such as a cap on the number of identities that can be synchronized in a particular time frame, which can be an issue for large enterprises with 300,000 employees or more.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Computer Software Company
18%
Government
8%
Financial Services Firm
8%
Comms Service Provider
8%
Educational Organization
32%
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Omada Identity?
We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10...
What needs improvement with Omada Identity?
There are some technical bits and pieces that we have looked at that could be better. For instance, when you do a rec...
What is your primary use case for Omada Identity?
We wanted a solution that could help us make HR the master of identities. We wanted a solution that could take that d...
What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a s...
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Du...
What do you like most about Azure Active Directory?
It is very simple. The Active Directory functions are very easy for us. Its integration with anything is very easy. W...
What is your experience regarding pricing and costs for Azure Active Directory?
Most features of Entra ID are part of Microsoft's ecosystem and included in Microsoft 365 bundles, which means there ...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
FortiAuthenticator
Azure AD, Azure Active Directory, Azure Active Directory, Microsoft Authenticator
 

Learn More

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Interactive Demo

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Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Microsoft Entre ID is trusted by companies of all sizes and industries including Walmart, Zscaler, Uniper, Amtrak, monday.com, and more.
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Microsoft Entra ID and other solutions. Updated: November 2024.
824,053 professionals have used our research since 2012.