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Fortinet FortiAuthenticator vs Fortinet FortiToken comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
4th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
59
Ranking in other categories
Single Sign-On (SSO) (6th), Identity Management (IM) (9th), Multi-Factor Authentication (MFA) (3rd)
Fortinet FortiToken
Ranking in Authentication Systems
3rd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
29
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 7.5%, up from 7.5% compared to the previous year. The mindshare of Fortinet FortiToken is 6.6%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Rias Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
Sachin Vinay - PeerSpot reviewer
Facilitates secure 2FA for admins, facilitates OTP generation, and enhances security
One suggestion is to develop a more user-friendly solution that is cost-effective so that a hardware-based solution can be provided to all users using VPN services or any configuration service requiring confidentiality. This would allow for broader distribution among a larger number of system admins and software engineers, which is currently not feasible with the existing hardware-only approach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very easy to manage."
"Intuitive interface and easy to deploy."
"We use this product for SSL two-factor authentication and FortiToken management."
"FortiAuthenticator is really good software that integrates very well with Fortinet products."
"The product is good, cost-effective, and functionally efficient."
"The most valuable features are the performance and ease of use."
"The ease of use is really nice. Using Authenticator, I've been able to actually work better on my authentication due to the fact that I have a single fabric to authenticate control from my firewall and on my access points. Authentication takes place from this area."
"The tool's most valuable features are push notifications and integration with the FortiGate firewall. Push notifications provide an instant acceptance mechanism. When customers try to access SSL VPN, the solution sends a push notification to their mobile phone, and they can easily approve the access. The integration with FortiGate firewall is very easy if our customers use FortiGate for their firewall."
"Fortinet offers a comprehensive solution for network security, particularly with its very effective zero-trust network access approach."
"Overall, I give the product a nine out of ten."
"The initial setup is easy. You receive a QR code via email, scan it, and add it. No complicated procedures involved."
"The integrated Fortinet security with the app that allows you to easily do the two-factor authentication is most valuable."
"The deployment is quick and simple."
"The solution is pretty solid."
"I love the push-button authentication on FortiToken Mobile. It's also great that the soft token automatically reloads the OTP at intervals, so I always have a fresh code to enter."
"The most valuable feature of the solution is its mobile application. It is particularly beneficial as it eliminates the need for hardware management."
 

Cons

"The integration with third-party tools must be better."
"A better integration with other vendors."
"Integration with some other enterprise applications could be improved."
"It would be helpful to receive a code by yourself for authentication instead of it registered to a phone."
"The hardware aspect of the solution could be improved. We are not really able to understand the hardware capabilities of the device."
"The technical support could be improved as some staff lacks the necessary knowledge to assist effectively."
"We had issues trying to integrate the keys properly during the initial setup."
"It does not consider customer requirements."
"The solution could introduce a mobile application instead of a physical product."
"One suggestion is to develop a more user-friendly solution that is cost-effective so that a hardware-based solution can be provided to all users using VPN services or any configuration service requiring confidentiality."
"The app could be improved so that you don't have to actually type in the code. It would be great if you can just do a prompt or push similar to the way Duo does."
"Fortinet FortiToken should improve its push notifications."
"The solution works well. We have nothing to complain about."
"The Fortinet FortiToken server doesn't have centralized integration with other Fortinet tools and third-party tools."
"I would rate the scalability a seven out of ten. The migration issue definitely brings it down a bit."
"The solution comes with two firewalls as a bundle. In that bundle, most of the individual users can be assigned to mobile users. However, in cases of technical difficulties, users may accidentally remove the mobile application. In normal scenarios, we get back to the activation key and assign it again."
 

Pricing and Cost Advice

"It costs more to license the high-availability option."
"I price of the solution is expensive."
"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
"The customers need to pay for licenses, and some pay on a yearly basis while others pay on a three-yearly or five-yearly basis. Also, it is not an expensive solution."
"The platform provides a user-based pricing model rather than a subscription pricing model."
"The pricing is fair."
"We pay for licensing on a yearly basis."
"You can pay as you go with them. You purchase a base license and add to it as needed."
"From an Indian perspective, it's definitely costlier."
"The solution’s pricing is moderate and reasonable."
"Overall, it's cheaper than other solutions. Of course, we evaluated it five years back, and I haven't checked to see its current market position, but one reason we adopted FortiToken is its lower cost of ownership relative to other solutions we evaluated."
"It is included as part of our firewall license."
"Although the platform is relatively expensive, it offers significant value. I rate the pricing a nine out of ten."
"I would rate the pricing as an eight out of ten. We purchased the solution at a reasonable price in 2019."
"Fortinet FortiToken is not an expensive solution."
"The pricing is not very high, so I'd rate it around six out of ten, where one is high and ten is low."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
9%
Comms Service Provider
8%
Government
8%
Computer Software Company
19%
Financial Services Firm
7%
Government
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a scale of one to ten.
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
What do you like most about Fortinet FortiToken?
The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authenticat...
What is your primary use case for Fortinet FortiToken?
I am using FortiToken for logging into the Fortinet hardware. I have four FortiGate hardware units. I am connected through a simulator on FortiToken.
 

Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Fortinet FortiToken and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.