Fortra's Automate and NICE Robotic Automation compete in the robotic process automation market. NICE Robotic Automation has the upper hand due to its extensive features and long-term value.
Features: Fortra's Automate offers comprehensive automation capabilities, including task automation, integration with various applications, and a user-friendly drag-and-drop interface. NICE Robotic Automation provides advanced analytics, AI-driven automation processes, and intelligent automation focused on sophisticated solutions.
Room for Improvement: Fortra's Automate could enhance its analytics capabilities, improve integration flexibility with more platforms, and refine its AI-driven processes. NICE Robotic Automation may benefit from simpler deployment for quicker initial integration, more intuitive user interfaces, and reducing initial configuration efforts.
Ease of Deployment and Customer Service: Fortra's Automate offers a straightforward deployment process with quick setup and responsive customer service, making it suitable for smaller organizations. NICE Robotic Automation features a robust deployment model with strong customer support, ideal for larger enterprises despite requiring more initial effort.
Pricing and ROI: Fortra's Automate provides a cost-effective solution with flexible pricing models and faster ROI for smaller budgets. NICE Robotic Automation, while potentially more expensive upfront, offers significant ROI over time through enhanced automation capabilities. Organizations focused on minimizing initial costs may prefer Fortra, while those targeting long-term gains might choose NICE.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.
Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.
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What benefits should you look for in reviews?
In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
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