Freshservice and Vision Helpdesk compete in the IT service management space. Freshservice has an advantage in customer service and ease of deployment, whereas Vision Helpdesk provides a robust feature set that some users find valuable.
Features: Freshservice includes automation, multiple service desk management, and integrated asset management. Vision Helpdesk offers a multi-channel support system, satellite help desk capability, and gamification, providing a varied experience.
Ease of Deployment and Customer Service: Freshservice provides cloud-based deployment with seamless integration and comprehensive support. Vision Helpdesk supports both cloud and on-premise solutions, which may need technical involvement during setup.
Pricing and ROI: Freshservice's pricing might seem higher initially but delivers ROI through reduced manual tasks and increased productivity. Vision Helpdesk's pricing is budget-friendly, though it might need more resources to utilize its capabilities.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software.
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