Genesys PureConnect vs OpenText Qfiniti comparison

Genesys and OpenText are both solutions in the Workforce Engagement Management category. Genesys is ranked #3 with an average rating of 9.0, while OpenText is ranked #10. Genesys holds a 12.5% mindshare in CCO, compared to OpenText’s 0.9% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.

Genesys PureConnect

Read 1 Genesys PureConnect review

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732 Comparison Views

100% willing to recommend

OpenText Qfiniti

83 Views
37 Comparison Views

Genesys PureConnect

OpenText Qfiniti

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Genesys PureConnect and OpenText Qfiniti based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.

To learn more, read our detailed Workforce Engagement Management Report (Updated: November 2024).

Buyer's Guide

Workforce Engagement Management

November 2024

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Helped 824,053 peers since 2012

Categories and Ranking

Genesys PureConnect

Ranking in Workforce Engagement Management

3rd

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Contact Center Infrastructure (5th), Unified Communications (7th), IP Telephony & Unified Communications (2nd)

OpenText Qfiniti

Ranking in Workforce Engagement Management

10th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Workforce Engagement Management category, the mindshare of Genesys PureConnect is 12.5%, down from 17.0% compared to the previous year. The mindshare of OpenText Qfiniti is 0.9%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Workforce Engagement Management

Featured Reviews

Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

10%

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Genesys PureConnect?

Can integrate with a lot of gateways in voice.

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What needs improvement with Genesys PureConnect?

As of now, they are doing great in all areas and they keep improving their services

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What is your primary use case for Genesys PureConnect?

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.

See all answers

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Comparisons

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Compared 64% of the time

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Compared 11% of the time

Calabrio ONE vs Genesys PureConnect

Compared 10% of the time

NICE CXone vs Genesys PureConnect

Compared 9% of the time

Kamailio SIP Server vs Genesys PureConnect

Compared 7% of the time

More Genesys PureConnect Competitors

No data available

Product Reports

Buyer's Guide

Workforce Engagement Management

November 2024

Download Genesys PureConnect product report

Buyer's Guide

Workforce Engagement Management

November 2024

Download OpenText Qfiniti product report

Also Known As

Interactive Intelligence Customer Interaction Center, CIC

No data available

Learn More

Genesys

OpenText

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Asurion, HSN, Transcom, SAP

Buyer's Guide

Workforce Engagement Management

November 2024

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Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: November 2024.

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824,053 professionals have used our research since 2012.

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We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.