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Genesys PureConnect vs OpenText Qfiniti comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Genesys PureConnect
Ranking in Workforce Engagement Management
3rd
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
Contact Center Infrastructure (5th), Unified Communications (7th), IP Telephony & Unified Communications (2nd)
OpenText Qfiniti
Ranking in Workforce Engagement Management
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Workforce Engagement Management category, the mindshare of Genesys PureConnect is 15.4%, down from 18.1% compared to the previous year. The mindshare of OpenText Qfiniti is 1.0%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workforce Engagement Management
 

Featured Reviews

Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
10%
Manufacturing Company
10%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Genesys PureConnect?
Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Also Known As

Interactive Intelligence Customer Interaction Center, CIC
No data available
 

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Overview

 

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Asurion, HSN, Transcom, SAP
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: October 2024.
816,406 professionals have used our research since 2012.