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Genesys PureConnect vs OpenText Qfiniti comparison

Genesys and OpenText are both solutions in the Workforce Engagement Management category. Genesys is ranked #3 with an average rating of 9.0, while OpenText is ranked #10. Genesys holds a 15.4% mindshare in CCO, compared to OpenText’s 1.0% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.
Genesys PureConnect
Read 1 Genesys PureConnect review
  • 872 Views
  • 766 Comparison Views
100% willing to recommend
OpenText Qfiniti
  • 93 Views
  • 44 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Genesys PureConnect and OpenText Qfiniti based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.

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To learn more, read our detailed Workforce Engagement Management Report (Updated: October 2024).
Buyer's Guide
Workforce Engagement Management
October 2024
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Helped 814,649 peers since 2012
 

Categories and Ranking

Genesys PureConnect
Ranking in Workforce Engagement Management
3rd
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Contact Center Infrastructure (5th), Unified Communications (7th), IP Telephony & Unified Communications (2nd)
OpenText Qfiniti
Ranking in Workforce Engagement Management
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Workforce Engagement Management category, the mindshare of Genesys PureConnect is 15.4%, down from 18.1% compared to the previous year. The mindshare of OpenText Qfiniti is 1.0%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workforce Engagement Management
 

Featured Reviews

Mohamed-Saber - PeerSpot reviewer
Dec 22, 2022
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
10%
Manufacturing Company
10%
Healthcare Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Genesys PureConnect?
Can integrate with a lot of gateways in voice.
See all answers
What needs improvement with Genesys PureConnect?
As of now, they are doing great in all areas and they keep improving their services
See all answers
What is your primary use case for Genesys PureConnect?
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
See all answers
Ask a question
Earn 20 points
 

Comparisons

Genesys Cloud CX vs Genesys PureConnect Logo
Genesys Cloud CX vs Genesys PureConnect
Compared 71% of the time
Cisco Jabber vs Genesys PureConnect Logo
Cisco Jabber vs Genesys PureConnect
Compared 11% of the time
Calabrio ONE vs Genesys PureConnect Logo
Calabrio ONE vs Genesys PureConnect
Compared 9% of the time
NICE CXone vs Genesys PureConnect Logo
NICE CXone vs Genesys PureConnect
Compared 8% of the time
More Genesys PureConnect Competitors
No data available
 

Product Reports

Buyer's Guide
Workforce Engagement Management
October 2024
Genesys PureConnect reportDownload Genesys PureConnect product report
Buyer's Guide
Workforce Engagement Management
October 2024
OpenText Qfiniti reportDownload OpenText Qfiniti product report
 

Also Known As

Interactive Intelligence Customer Interaction Center, CIC
No data available
 

Learn More

Genesys
OpenText
 

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.

 

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Asurion, HSN, Transcom, SAP
Buyer's Guide
Workforce Engagement Management
October 2024
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Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: October 2024.
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814,649 professionals have used our research since 2012.
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We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.