NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.
We had a custom setup that cost us some money.
We had a custom setup that cost us some money.
Overall, Five9's user reviews indicate a positive experience with the product. Five9 provides a feature-rich cloud contact center platform to optimize customer engagement. Key capabilities include omnichannel routing, IVR and self-service applications, workforce optimization tools, APIs/integrations, and flexible deployment options.
Their license structure, out of the box, is better than that of other providers and their pricing is much less than other vendors we've looked at.
Five9 is reasonable.
Their license structure, out of the box, is better than that of other providers and their pricing is much less than other vendors we've looked at.
Five9 is reasonable.
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Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.
There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.
Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.
There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.
In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer.
