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Genesys PureConnect vs Kamailio SIP Server comparison

Genesys and Kamailio are both solutions in the Unified Communications category. Genesys is ranked #7 with an average rating of 9.0, while Kamailio is ranked #3. Genesys holds a 3.2% mindshare in UC, compared to Kamailio’s 8.7% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution, compared to 100% of Kamailio users who would recommend it.
Genesys PureConnect
Read 1 Genesys PureConnect review
  • 128 Views
  • 110 Comparison Views
100% willing to recommend
Kamailio SIP Server
Read 1 Kamailio SIP Server review
  • 696 Views
  • 554 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Genesys PureConnect and Kamailio SIP Server based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

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To learn more, read our detailed Unified Communications Report (Updated: October 2024).
Buyer's Guide
Unified Communications
October 2024
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Categories and Ranking

Genesys PureConnect
Ranking in Unified Communications
7th
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
Workforce Engagement Management (3rd), Contact Center Infrastructure (5th), IP Telephony & Unified Communications (2nd)
Kamailio SIP Server
Ranking in Unified Communications
3rd
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of Genesys PureConnect is 3.2%, up from 2.3% compared to the previous year. The mindshare of Kamailio SIP Server is 8.7%, down from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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it_user183567 - PeerSpot reviewer
​The server itself does load balancing however building a fail-over for it is difficult
The server itself does load balancing however the most difficult thing I found was building a fail-over for it. However, if you want to build a fail-over for it that's the tricky part since most sip traffic is routed using UDP. There are plenty of amazing TCP load balancers out there such as HAProxy but none for UDP. You need to use something like Keepalive and fail-over IP and restart the server on fail-over
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
10%
Manufacturing Company
10%
Insurance Company
6%
Computer Software Company
23%
Financial Services Firm
18%
Comms Service Provider
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Genesys PureConnect?
Can integrate with a lot of gateways in voice.
See all answers
What needs improvement with Genesys PureConnect?
As of now, they are doing great in all areas and they keep improving their services
See all answers
What is your primary use case for Genesys PureConnect?
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
See all answers
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Comparisons

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Compared 66% of the time
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Compared 10% of the time
Calabrio ONE vs Genesys PureConnect Logo
Calabrio ONE vs Genesys PureConnect
Compared 9% of the time
NICE CXone vs Genesys PureConnect Logo
NICE CXone vs Genesys PureConnect
Compared 9% of the time
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Digium Asterisk vs Kamailio SIP Server Logo
Digium Asterisk vs Kamailio SIP Server
Compared 29% of the time
Cisco Unified Communications vs Kamailio SIP Server Logo
Cisco Unified Communications vs Kamailio SIP Server
Compared 27% of the time
3CX Live Chat vs Kamailio SIP Server Logo
3CX Live Chat vs Kamailio SIP Server
Compared 26% of the time
More Kamailio SIP Server Competitors
 

Product Reports

Buyer's Guide
Workforce Engagement Management
October 2024
Genesys PureConnect reportDownload Genesys PureConnect product report
Buyer's Guide
Unified Communications
October 2024
Kamailio SIP Server reportDownload Kamailio SIP Server product report
 

Also Known As

Interactive Intelligence Customer Interaction Center, CIC
No data available
 

Learn More

Genesys
Video not available
Kamailio
 

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Kamailio is an Open Source SIP Server released under GPL, able to handle thousands of call setups per second. Kamailio can be used to build large platforms for VoIP and realtime communications Ð presence, WebRTC, Instant messaging and other applications. It can also easily be applied to scaling up SIP-to-PSTN gateways, PBX systems or media servers like Asterisk, FreeSWITCH or SEMS.
 

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Asipto, Crocodile RCS Ltd, Edvina AB, Evariste Systems LLC, OpenXg Inc., Sipwise GmbH, VoIP Embedded
Buyer's Guide
Unified Communications
October 2024
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.