Genesys PureConnect vs Kamailio SIP Server comparison

Genesys and Kamailio are both solutions in the Unified Communications category. Genesys is ranked #7 with an average rating of 9.0, while Kamailio is ranked #3. Genesys holds a 3.2% mindshare in UC, compared to Kamailio’s 9.3% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution, compared to 100% of Kamailio users who would recommend it.

Genesys PureConnect

Read 1 Genesys PureConnect review

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107 Comparison Views

100% willing to recommend

Kamailio SIP Server

Read 1 Kamailio SIP Server review

643 Views
511 Comparison Views

100% willing to recommend

Genesys PureConnect

Kamailio SIP Server

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Executive Summary

We performed a comparison between Genesys PureConnect and Kamailio SIP Server based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: November 2024).

Buyer's Guide

Unified Communications

November 2024

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Helped 824,067 peers since 2012

Categories and Ranking

Genesys PureConnect

Ranking in Unified Communications

7th

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Workforce Engagement Management (3rd), Contact Center Infrastructure (5th), IP Telephony & Unified Communications (2nd)

Kamailio SIP Server

Ranking in Unified Communications

3rd

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Unified Communications category, the mindshare of Genesys PureConnect is 3.2%, up from 2.3% compared to the previous year. The mindshare of Kamailio SIP Server is 9.3%, down from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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it_user183567

PHP Dev & Telecoms Engineer at a marketing services firm with 51-200 employees

The server itself does load balancing however building a fail-over for it is difficult

The server itself does load balancing however the most difficult thing I found was building a fail-over for it. However, if you want to build a fail-over for it that's the tricky part since most sip traffic is routed using UDP. There are plenty of amazing TCP load balancers out there such as HAProxy but none for UDP. You need to use something like Keepalive and fail-over IP and restart the server on fail-over

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

10%

Insurance Company

Computer Software Company

24%

Financial Services Firm

17%

Real Estate/Law Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Genesys PureConnect?

Can integrate with a lot of gateways in voice.

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What needs improvement with Genesys PureConnect?

As of now, they are doing great in all areas and they keep improving their services

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What is your primary use case for Genesys PureConnect?

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.

See all answers

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Comparisons

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Compared 64% of the time

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Compared 11% of the time

Calabrio ONE vs Genesys PureConnect

Compared 10% of the time

NICE CXone vs Genesys PureConnect

Compared 9% of the time

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Digium Asterisk vs Kamailio SIP Server

Compared 30% of the time

3CX Live Chat vs Kamailio SIP Server

Compared 27% of the time

Cisco Unified Communications vs Kamailio SIP Server

Compared 26% of the time

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Product Reports

Buyer's Guide

Workforce Engagement Management

November 2024

Download Genesys PureConnect product report

Buyer's Guide

Unified Communications

November 2024

Download Kamailio SIP Server product report

Also Known As

Interactive Intelligence Customer Interaction Center, CIC

No data available

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Genesys

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Kamailio

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Kamailio is an Open Source SIP Server released under GPL, able to handle thousands of call setups per second. Kamailio can be used to build large platforms for VoIP and realtime communications Ð presence, WebRTC, Instant messaging and other applications. It can also easily be applied to scaling up SIP-to-PSTN gateways, PBX systems or media servers like Asterisk, FreeSWITCH or SEMS.

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Asipto, Crocodile RCS Ltd, Edvina AB, Evariste Systems LLC, OpenXg Inc., Sipwise GmbH, VoIP Embedded

Buyer's Guide

Unified Communications

November 2024

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Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: November 2024.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.