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Glassbox vs IBM Watson Customer Experience Analytics comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Glassbox
Ranking in Customer Data Analysis
3rd
Ranking in Web Analytics
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
IBM Watson Customer Experie...
Ranking in Customer Data Analysis
2nd
Ranking in Web Analytics
21st
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Customer Experience Management (8th)
 

Mindshare comparison

As of January 2025, in the Customer Data Analysis category, the mindshare of Glassbox is 10.0%, up from 5.9% compared to the previous year. The mindshare of IBM Watson Customer Experience Analytics is 21.7%, down from 33.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Data Analysis
 

Featured Reviews

Use Glassbox?
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MC
Great granular DOM level with excellent analytics and reporting
There are three valuable areas: One of them is the granular DOM level where it captures behaviors on the application. Another is the analytics, because you don't need to provide it with a rule to identify the issues, it will analyze the usage of all the customers accessing that site and see if there are any abnormalities and it will identify unexpected changes in the pattern and that there is something wrong that needs to be checked out. That is extremely useful. Finally, the ability to create meaningful reports and dashboards to tell stories. The reports enable you to re-target customers if they've had any problems.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Retailer
9%
Healthcare Company
8%
Wholesaler/Distributor
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

No data available
 

Also Known As

No data available
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
 

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Overview

 

Sample Customers

Bank Leumi
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana