We work on two different types of databases, one being IMS and the other Db2. While the solution is very supportive of Db2, it is not so friendly when it comes to IMS databases. When we had questions for the support team conerning the IMS database, we found their knowledge to be lacking, likely owing to lack of experience on their part. I would not say that the initial setup is complex. Neither would I say that it is straightforward. Certain features require technical knowledge.
