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Gusto vs Sympa HR comparison

Gusto and Sympa HR are both solutions in the Talent Management category. Gusto is ranked #38, while Sympa HR is ranked #24 with an average rating of 7.0. Gusto holds a 0.3% mindshare in TM, compared to Sympa HR’s 0.2% mindshare. Additionally, 75% of Gusto users are willing to recommend the solution, compared to 100% of Sympa HR users who would recommend it.
Gusto
Read 3 Gusto reviews
  • 247 Views
  • 182 Comparison Views
75% willing to recommend
Sympa HR
Read 2 Sympa HR reviews
  • 150 Views
  • 64 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Gusto and Sympa HR are competing in the HR software market. While Gusto has an edge in seamless integration and user satisfaction regarding pricing, Sympa HR provides more robust features that justify its cost.

Features: Gusto includes intuitive payroll processing, benefits administration, and compliance tools, making it suitable for small to medium businesses. Sympa HR offers performance management, advanced analytics, and customizable workflows, fitting larger enterprises' needs.

Ease of Deployment and Customer Service: Gusto provides quick and easy cloud-based deployment with reliable customer support. Sympa HR involves a more complex deployment but offers detailed support and a robust setup process beneficial for larger organizations.

Pricing and ROI: Gusto's competitive pricing and straightforward subscription model deliver strong ROI for small businesses. Sympa HR's higher pricing offers extensive capabilities and long-term value, appealing to enterprises prioritizing comprehensive HR functionalities.

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To learn more, read our detailed Gusto vs. Sympa HR Report (Updated: April 2025).
Buyer's Guide
Gusto vs. Sympa HR
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gusto
Ranking in Talent Management
38th
Average Rating
7.0
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
Benefits Administration (22nd)
Sympa HR
Ranking in Talent Management
24th
Average Rating
7.0
Reviews Sentiment
6.0
Number of Reviews
2
Ranking in other categories
Cloud HCM (19th)
 

Mindshare comparison

As of April 2025, in the Talent Management category, the mindshare of Gusto is 0.3%, down from 0.4% compared to the previous year. The mindshare of Sympa HR is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Management
 

Featured Reviews

Mimi Evans - PeerSpot reviewer
Simple to use solution that offers a lot; gives employees the option to get cash advances
I think it's great that it syncs with QuickBooks Online and any payroll software that syncs with QuickBooks Online is great. My issue with their syncing was that every single account for a deduction went to a liability account, but not a lot of businesses run that way. As of September, they did not have the ability for me to put an employee's deduction for benefits in anything but a liability account; which made it not difficult, but added a manual step to the syncing of the entering of our payroll between Gusto and QuickBooks Online. I would also like for the tech support to be more responsive. Gusto also advertises their health benefits, but they don't do a good job of explaining why it's a better option to go through them. I think there's more communication that could be done on that. I also think that there are some HR benefits that they could be offering to these lower plans, without having to go to the Premium Plan. I think that that's something that they should consider in the future.
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Henrik Aminoff - PeerSpot reviewer
A tool to manage HR master data in a single system that needs to improve on the API front
As a developer, I can say that some of Sympa HR's back-end functionalities, like the API systems, aren't fully fledged or modern enough, a downside of which Sympa is aware. My previous company had some kind of relationship with Sympa, and I used to attend meetings with Sympa's development teams regarding Sympa HR's API integrations in and out.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
"I appreciated the templates that they offered for new hires and onboarding."
"One of my favorite features of Sympa HR is its customization options. You can tailor it to meet your specific needs, which is really beneficial for HR processes."
"Sympa HR was helpful since it helped me manage HR master data in a single system."
 

Cons

"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"Sympa HR has some fundamental issues like allowing multiple leave applications for the same dates. That needs improvement."
"As a developer, I can say that some of Sympa HR's back-end functionalities, like the API systems, aren't fully fledged or modern enough, a downside of which Sympa is aware."
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Questions from the Community

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What do you like most about Sympa HR?
Sympa HR was helpful since it helped me manage HR master data in a single system.
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What needs improvement with Sympa HR?
Sympa HR has some fundamental issues like allowing multiple leave applications for the same dates. That needs improvement.
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What is your primary use case for Sympa HR?
We're implementing Sympa for HR management across our global organization, which spans about seven countries with roughly two thousand employees. Our goal is to centralize all HR processes, includi...
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Comparisons

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Workday vs Sympa HR Logo
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Compared 100% of the time
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Product Reports

Buyer's Guide
Benefits Administration
April 2025
Gusto reportDownload Gusto product report
Buyer's Guide
Cloud HCM
March 2025
Sympa HR reportDownload Sympa HR product report
 

Also Known As

ZenPayroll
No data available
 

Overview

Gusto provides payroll, benefits and HR to modern companies, by handling payments to employees and contractors and also electronically handling the paperwork necessary to help companies comply with tax, labor, and immigration laws.

Gusto

Sympa HR was designed to support HR professionals all across the world. We provide local and international companies with an aggregated, clear view of all their people data and offer unlimited integrations to other software. Reliable HR data and flexible tools are a necessity for efficient HR work during times of change. Sympa HR helps you keep track of all your processes in one place, supports smart decision-making and helps automate routine tasks. Backed up with great customer support, it is currently used by hundreds of organisations worldwide and has one of the highest customer satisfaction rates of any HR technology in Europe.

Sympa HR
 

Sample Customers

Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN
Dustin group, VMS Group, Matrix Fitness, CTS Group, Lindex, Sabis, Napatech, Alandia Insurance, Inspecta, Technopolis
Buyer's Guide
Gusto vs. Sympa HR
April 2025
Free Report: Gusto vs. Sympa HR
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