

Jenkins and Harness compete in the continuous integration and delivery space. Jenkins, favored for cost and support, shows strengths in customization, while Harness stands out in features, offering value through advanced automation and analytics.
Features: Jenkins offers open-source accessibility, an extensive plugin ecosystem, and high customization potential. Harness, contrastingly, provides advanced automation capabilities, robust analytics tools, and seamless workflow integration.
Ease of Deployment and Customer Service: Jenkins requires a complex setup and maintenance, reflective of its evolving community-driven support. Harness simplifies deployment with dedicated customer service, emphasizing ease of use and reliable assistance.
Pricing and ROI: Jenkins's open-source model reduces initial costs, appealing to organizations capable of handling its complexities, enhancing its ROI. Harness, despite its higher upfront investment, promises quicker returns through enhanced productivity via advanced features.
By adopting templates and various different pipelines across our own IDP platform, we have saved upwards of 30 to 40% of development time.
I believe the efficiency improvement is more than a twenty to thirty percent increase compared to Jenkins.
With Harness, the release process decreased from three or four hours to one or two hours, making deployments much quicker.
We have not faced any customer support issues, with tickets resolved in less than a four-day SLA.
We have rarely faced issues with Harness tech support.
We have been receiving incident reports whenever an incident occurs on Harness, and they are usually quick to respond.
Our entire organization uses it with hundreds of applications, and it supports this scale effectively.
It is able to work on our infrastructure side, which is EKS, and we are able to handle our organization growth effectively for an enterprise use case.
Currently, out of twenty teams that are supposed to adopt it, five or six have adopted Harness, and we have not seen any kind of scalability issues, such as slowness in performance or build time reduction.
Harness is completely stable, and we are using it in production without facing any stability issues at all.
We have rarely faced issues with Harness tech support.
Harness is decently stable.
There is no way to execute nested pipelines, which means that we cannot execute child pipelines within child pipelines and child pipelines even within those child pipelines.
Harness can be improved by providing more clarity on the credits it issues for Harness Cloud, as it has a tiered pricing structure involving license and credit costs, which can get confusing.
Previously, when deploying a version that had been deployed successfully before, it sometimes failed upon trying again, which seems to be an intermittent issue about stability.
From what I understand with respect to Harness, licensing and setup costs were relatively low for an enterprise, and the pricing was more catered toward enterprises who would invest in the technology.
Harness uses AI to suggest errors in case of deployment failures.
One of the best features Harness offers is the ability to templatize pipelines.
The best features in Harness are its user-friendliness and setup configuration.
| Product | Market Share (%) |
|---|---|
| Jenkins | 7.2% |
| Harness | 5.5% |
| Other | 87.3% |

| Company Size | Count |
|---|---|
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 15 |
| Large Enterprise | 57 |
Harness offers a comprehensive toolset for automating deployment processes and enhancing software update efficiency. It's lauded for its CI/CD capabilities, feature flagging, and real-time deployment monitoring. Key features include an intuitive UI, secret management, and robust rollback functionalities, all contributing to improved productivity and reduced errors in DevOps environments.
Jenkins is an award-winning application that monitors executions of repeated jobs, such as building a software project or jobs run by cron.
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