IBM SevOne Network Performance Management (NPM) and LogicMonitor are competitors in network performance management. LogicMonitor seems to have the upper edge due to its simpler deployment and responsive customer service, as well as flexible pricing and extensive ROI benefits.
Features: IBM SevOne NPM provides comprehensive infrastructure visibility with agentless monitoring and real-time reporting at high polling frequency. Its scalability and reliable alerting make it ideal for handling vast amounts of data without summarizing it into averages. LogicMonitor excels with interactive dashboards, customizable alerts, and robust support for varied technologies with an emphasis on powerful visualization tools and ease of use.
Room for Improvement: Users of SevOne would like better reporting, an improved topology mapping feature, and advanced analytics support, such as AI. Enhancements in baselining functions and management of high-frequency polling data are also needed. LogicMonitor users suggest improving reporting, dashboard customization, and automation, especially regarding issue remediation, as well as improved mapping, cloud support, and role-based permissions.
Ease of Deployment and Customer Service: SevOne provides hybrid and on-premises deployment models but presents mixed customer support experiences across regions. Yet, its technical support is often seen as responsive and effective. LogicMonitor is noted for its strong cloud deployment options and straightforward licensing, coupled with a responsive service team that builds solid user relationships, along with competent technical support.
Pricing and ROI: SevOne’s pricing is flexible with pay-as-you-grow options, though high initial costs concern some users despite the significant ROI reported from operational efficiencies. In contrast, LogicMonitor's enterprise-grade pricing is justified by its comprehensive feature set and intuitive licensing model. Although large deployments can be costly, both solutions promise long-term operational benefits.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
Because of LogicMonitor, we have reduced our EC2 infrastructure significantly, which has helped us reduce costs by 20%.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
Within one day, I received a script, and LogicMonitor was able to provide the firewall configuration in LogicMonitor on the same day I submitted the request.
Customer support is on point and very well trained.
We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.
It is suitable for small, medium, and enterprise-level companies.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
LogicMonitor's scalability absolutely meets our organization's growth needs.
LogicMonitor is pretty good at scaling things when it comes to monitoring AWS infrastructure because I can see that it scales very well for us.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
The platform is reliable, alerts are consistent, and once collectors and integrations are in place, monitoring runs smoothly with minimal disruption.
It is very stable. I have never seen LogicMonitor itself go down.
Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
I would also appreciate a stronger out-of-the-box AWS correlation, such as automatically grouping related issues across EC2, EBS, and ALBs in a way that reads as a single incident story.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
For small businesses that want to utilize LogicMonitor and are just starting out with limited customers, a pricing model targeted to this segment would be beneficial, perhaps at three or two dollars per device per month.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.
When talking about the statistics, it has helped us reduce downtime to about 40 to 50% because without LogicMonitor, we used to know about the downtime only when the application was actually down.
| Product | Market Share (%) |
|---|---|
| LogicMonitor | 2.0% |
| IBM SevOne Network Performance Management (NPM) | 1.0% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 11 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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