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IBM Tivoli Business Service Manager vs IDERA SQL Diagnostic Manager for SQL Server comparison

IBM and IDERA are both solutions in the Event Monitoring category. IBM is ranked #15, while IDERA is ranked #12 with an average rating of 7.0. IBM holds a 1.1% mindshare in EM, compared to IDERA’s 1.2% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 92% of IDERA users who would recommend it.
IBM Tivoli Business Service...
Read 2 IBM Tivoli Business Service Manager reviews
  • 107 Views
  • 47 Comparison Views
100% willing to recommend
IDERA SQL Diagnostic Manage...
Read 9 IDERA SQL Diagnostic Manager for SQL Server reviews
  • 148 Views
  • 95 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and IDERA SQL Diagnostic Manager for SQL Server are both in enterprise IT management. IDERA SQL Diagnostic Manager has an advantage in SQL performance monitoring crucial for database-heavy applications.

Features: IBM Tivoli Business Service Manager provides comprehensive business service visibility, impact management capabilities, and holistic insights into enterprise operations. IDERA SQL Diagnostic Manager offers SQL Server performance management, tuning, real-time monitoring, and alerting.

Ease of Deployment and Customer Service: IDERA SQL Diagnostic Manager is known for straightforward deployment and intuitive handling, with minimal configuration and responsive support. IBM Tivoli requires a more extensive deployment phase owing to its broad capabilities but benefits from robust customer support and guidance.

Pricing and ROI: IBM Tivoli Business Service Manager involves higher upfront costs due to its extensive feature set while offering substantial long-term ROI by optimizing business processes. IDERA SQL Diagnostic Manager, with a moderate pricing structure, delivers focused ROI by enhancing SQL Server efficiency and reducing downtime.

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To learn more, read our detailed IBM Tivoli Business Service Manager vs. IDERA SQL Diagnostic Manager for SQL Server Report (Updated: April 2025).
Buyer's Guide
IBM Tivoli Business Service Manager vs. IDERA SQL Diagnostic Manager for SQL Server
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
15th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
IDERA SQL Diagnostic Manage...
Ranking in Event Monitoring
12th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
Database Development and Management (13th)
 

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 1.1%, up from 0.7% compared to the previous year. The mindshare of IDERA SQL Diagnostic Manager for SQL Server is 1.2%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

RH
The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.
TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.
Read full review
SeniorDB3550 - PeerSpot reviewer
Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment
We get hundreds of alerts per day, because we manage so many different servers and databases, that alert us to disk space issues, query issues, a wide variety of things. We take that information and we're able to make proactive decisions as to what we need to do. In terms of the solution helping us with performance monitoring and diagnostics, sticking with the alerting feature, we're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action. Overall, it has allowed us to do more with database management and run more databases on a given server, because we're able to isolate issues quicker and take the proactive steps necessary to correct them. We were spread out with many servers running databases. We've consolidated some 80 servers down to just a handful. We're getting more bang for the buck out of the equipment that we have.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence."
"The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2."
"Memory and CPU utilization features are good."
"Monitors and alerts on our mission critical instances in real-time on a 24/7 basis."
"The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level."
"The ability to go back and look at historical data is the most valuable feature."
"We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action."
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome."
"The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that."
"We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing."
"It would helpful if SQL DM could mark when changes are made within the program."
"One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level."
"I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency."
"They can improve checking the status of the CPU, memory, and IO utilization from each task."
 

Pricing and Cost Advice

Information not available
"We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking."
"The pricing is reasonable, it's comparable with the competitors."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Computer Software Company
10%
Comms Service Provider
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about IDERA SQL Diagnostic Manager for SQL Server?
The ability to go back and look at historical data is the most valuable feature.
See all answers
What needs improvement with IDERA SQL Diagnostic Manager for SQL Server?
One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level. In future releases, I w...
See all answers
What is your primary use case for IDERA SQL Diagnostic Manager for SQL Server?
We use it mainly for monitoring, including CPU, memory, and disk space, and for troubleshooting purposes.
See all answers
 

Comparisons

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Compared 13% of the time
SQL Sentry vs IDERA SQL Diagnostic Manager for SQL Server Logo
SQL Sentry vs IDERA SQL Diagnostic Manager for SQL Server
Compared 12% of the time
More IDERA SQL Diagnostic Manager for SQL Server Competitors
 

Product Reports

Buyer's Guide
Event Monitoring
April 2025
IBM Tivoli Business Service Manager reportDownload IBM Tivoli Business Service Manager product report
Buyer's Guide
IDERA SQL Diagnostic Manager for SQL Server
April 2025
IDERA SQL Diagnostic Manager for SQL Server reportDownload IDERA SQL Diagnostic Manager for SQL Server product report
 

Also Known As

Tivoli Business Service Manager, BSM
IDERA SQL DM, IDERA SQL Diagnostic Manager
 

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
IBM

SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.

IDERA
 

Sample Customers

SSGC
Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services
Buyer's Guide
IBM Tivoli Business Service Manager vs. IDERA SQL Diagnostic Manager for SQL Server
April 2025
Free Report: IBM Tivoli Business Service Manager vs. IDERA SQL Diagnostic Manager for SQL Server
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