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IBM Tivoli Business Service Manager vs OPS/MVS Automation Intelligence comparison

IBM and Broadcom are both solutions in the Event Monitoring category. IBM is ranked #15, while Broadcom is ranked #13. IBM holds a 1.1% mindshare in EM, compared to Broadcom’s 2.8% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 96% of Broadcom users who would recommend it.
IBM Tivoli Business Service...
Read 2 IBM Tivoli Business Service Manager reviews
  • 107 Views
  • 47 Comparison Views
100% willing to recommend
OPS/MVS Automation Intellig...
Read 27 OPS/MVS Automation Intelligence reviews
  • 205 Views
  • 125 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and OPS/MVS Automation Intelligence compete in business service management and automation sectors. While IBM Tivoli Business Service Manager offers more favorable pricing and support, OPS/MVS Automation Intelligence is considered superior due to its robust features and perceived value.

Features: IBM Tivoli Business Service Manager is known for comprehensive service management capabilities, powerful monitoring solutions, and its ability to integrate diverse data sources. OPS/MVS Automation Intelligence is valued for advanced automation features, efficient process automation, and intelligent resource allocation.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager offers a flexible deployment model suitable for various enterprise environments with strong customer support. OPS/MVS Automation Intelligence has a straightforward deployment process tailored for IBM mainframe systems and provides commendable customer service.

Pricing and ROI: IBM Tivoli Business Service Manager has moderate setup costs, delivering notable ROI through effective management capabilities. OPS/MVS Automation Intelligence may involve higher initial costs, offering substantial ROI due to its powerful automation efficiencies.

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To learn more, read our detailed IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence Report (Updated: April 2025).
Buyer's Guide
IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence
April 2025
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Helped 848,716 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
15th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OPS/MVS Automation Intellig...
Ranking in Event Monitoring
13th
Average Rating
9.4
Reviews Sentiment
8.3
Number of Reviews
27
Ranking in other categories
Mainframe Management (6th)
 

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 1.1%, up from 0.7% compared to the previous year. The mindshare of OPS/MVS Automation Intelligence is 2.8%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

RH
The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.
TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.
Read full review
it_user351621 - PeerSpot reviewer
The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is.
One of the things we've been wanting to do is to be able to automate off of different highlighted messages without actually knowing what the message is. For example, we'd like to be able to create some generic automation when we receive a warning or alert message to allow, if nothing else, the automation team to know so we can contact the product owner. If there's something we can do to automate or expedite notification to the proper people, we want to try to do that.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."
"It reduces the number of repetitive motions required by a human to respond to the system."
"Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem."
"​The follow-up surprised me. Making sure that I am happy with what I have gone to them on. They will call after I have made changes and verify that I am happy with the changes that I did have to make. If it did not fix the complete problem, they go back over it until I am satisfied.​"
"I can and interrupt what's going on, bring a job down if I need to, and bring it back up."
"Stability is probably the best out-of-the-box. Put it in, set it up, and you leave it alone. It works wonderfully."
"It alerts the operators when it is time to repair the communications and the IPLs."
"If something breaks and it goes down when it's not supposed to, automation brings it right back up."
More OPS/MVS Automation Intelligence pros
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Some of the command sequences are too long."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"The GUI interface could be improved, but that is coming. They are working on that."
"​It’s a complex product. The initial installation is easy, but implementing various functions is a constant process.​"
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"Scalability is zero. It cannot be scaled because of its age."
More OPS/MVS Automation Intelligence cons
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848,716 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
22%
Logistics Company
21%
Computer Software Company
13%
Manufacturing Company
13%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
CA Automation Point vs OPS/MVS Automation Intelligence Logo
CA Automation Point vs OPS/MVS Automation Intelligence
Compared 100% of the time
More OPS/MVS Automation Intelligence Competitors
 

Product Reports

Buyer's Guide
Event Monitoring
April 2025
IBM Tivoli Business Service Manager reportDownload IBM Tivoli Business Service Manager product report
Buyer's Guide
OPS/MVS Automation Intelligence
April 2025
OPS/MVS Automation Intelligence reportDownload OPS/MVS Automation Intelligence product report
 

Also Known As

Tivoli Business Service Manager, BSM
CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
 

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
IBM
z/OS, its subsystems, databases, middleware, applications, and software generate thousands of event messages daily. IT professionals need a tool to filter, prioritize, and respond quickly to these events before they impact availability and threaten business processing and associated service level agreements. CA OPS/MVS EMA automates processes, enabling you to resolve problems as they arise. It also automates more routine tasks, simplifying IT management and operations.
Broadcom
 

Sample Customers

SSGC
Tieto
Buyer's Guide
IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence
April 2025
Free Report: IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence
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We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.