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IBM Watson Commerce Insights vs IBM Watson Customer Experience Analytics comparison

 

Categories and Ranking

IBM Watson Commerce Insights
Ranking in Customer Data Analysis
4th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IBM Watson Customer Experie...
Ranking in Customer Data Analysis
2nd
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Customer Experience Management (8th), Web Analytics (20th)
 

Mindshare comparison

As of November 2024, in the Customer Data Analysis category, the mindshare of IBM Watson Commerce Insights is 12.8%, down from 26.0% compared to the previous year. The mindshare of IBM Watson Customer Experience Analytics is 20.9%, down from 32.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Data Analysis
 

Featured Reviews

CA
The tool helps us get to our endgame faster
We needed a new, innovative solution for a standard scenario in the education sector. We are still progressing down this path. However, if we have an answer which is fresh and innovative, it will change education forever Using Watson APIs has been extremely helpful, as it means we can get to our…
MC
Great granular DOM level with excellent analytics and reporting
There are three valuable areas: One of them is the granular DOM level where it captures behaviors on the application. Another is the analytics, because you don't need to provide it with a rule to identify the issues, it will analyze the usage of all the customers accessing that site and see if there are any abnormalities and it will identify unexpected changes in the pattern and that there is something wrong that needs to be checked out. That is extremely useful. Finally, the ability to create meaningful reports and dashboards to tell stories. The reports enable you to re-target customers if they've had any problems.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using Watson APIs has been extremely helpful, as it means we can get to our endgame faster."
"The ability to create meaningful reports and dashboards to tell stories."
 

Cons

"If we could get a marked improvement in the Speech to Text API, that would be great."
"The technical side requires development skills during implementation. This could be simplified."
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Comparisons

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Also Known As

No data available
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
 

Learn More

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Overview

 

Sample Customers

Information Not Available
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana