IBM Watson Commerce Insights Reviews

Vendor: IBM

5.0 out of 5

1 review
100% willing to recommend

What is IBM Watson Commerce Insights?

IBM Watson Commerce Insights empowers merchandisers, product managers and marketers with powerful insights into how the business is performing and where to focus and take action. Through a contextual experience, business users are taking action based on informed online merchandising decisions to win business, build customer loyalty and drive profits.

IBM Watson Commerce Insights is the #3 ranked solution in top Customer Data Analysis solutions. PeerSpot users give IBM Watson Commerce Insights an average rating of 10.0 out of 10. IBM Watson Commerce Insights is most commonly compared to IBM Watson Customer Experience Analytics: IBM Watson Commerce Insights vs IBM Watson Customer Experience Analytics.

IBM Watson Commerce Insights mindshare

As of April 2025, the mindshare of IBM Watson Commerce Insights in the Customer Data Analysis category stands at 9.2%, down from 14.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Customer Data Analysis

Key learnings from peers

Valuable Features

"Using Watson APIs has been extremely helpful, as it means we can get to our endgame faster."

Room for Improvement

"If we could get a marked improvement in the Speech to Text API, that would be great."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Learn more about IBM Watson Commerce Insights

Learn more: https://www.ibm.com/us-en/marketplace/omni-channel-commerce

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IBM Watson Customer Experience Analytics vs IBM Watson Commerce Insights

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IBM Watson Commerce Insights reviews

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Clyde Allen

‎IT Director at CBA Group

Verified user of IBM Watson Commerce Insights

Apr 18, 2018

The tool helps us get to our endgame faster

Pros

"Using Watson APIs has been extremely helpful, as it means we can get to our endgame faster."

Cons

"If we could get a marked improvement in the Speech to Text API, that would be great."

What is our primary use case?

We needed a new, innovative solution for a standard scenario in the education sector. We are still progressing down this path. However, if we have an answer which is fresh and innovative, it will change education forever.

How has it helped my organization?

Using Watson APIs has been extremely helpful, as it means we can get to our endgame faster.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.

Read full review (135 words)