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IDERA SQL Diagnostic Manager for SQL Server vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Valuable Features

No sentiment score available
Sentiment score
8.9
PagerDuty Operations Cloud provides seamless incident management with integrations, automation, and user-friendly features, enhancing alert routing and communication.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
 

Room For Improvement

No sentiment score available
Sentiment score
5.5
PagerDuty users seek better time zone handling, UI intuitiveness, integration, automation, and efficient incident management with enhanced analytics.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
PagerDuty Operations Cloud is praised for stability and reliability, with quick resolutions for rare notification delays and effective support.
 

Scalability Issues

No sentiment score available
Sentiment score
8.7
PagerDuty Operations Cloud excels in scalability, integration, and management, though licensing costs may pose scaling challenges for enterprises.
The product was highly scalable, with no limits on the number of applications or event routing rules.
 

Customer Service

No sentiment score available
Sentiment score
6.3
PagerDuty Operations Cloud is highly rated for responsive, effective customer support, with most issues resolved swiftly under 24 hours.
 

Setup Cost

No sentiment score available
No sentiment score available
PagerDuty Operations Cloud offers flexible pricing, but costs can be high; users find it competitive and valuable.
 

Categories and Ranking

IDERA SQL Diagnostic Manage...
Average Rating
8.0
Number of Reviews
9
Ranking in other categories
Database Development and Management (12th), Event Monitoring (12th)
PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
37
Ranking in other categories
Process Automation (15th), IT Alerting and Incident Management (1st), AIOps (13th), Critical Event Management (CEM) (2nd)
 

Mindshare comparison

IDERA SQL Diagnostic Manager for SQL Server and PagerDuty Operations Cloud aren’t in the same category and serve different purposes. IDERA SQL Diagnostic Manager for SQL Server is designed for Database Development and Management and holds a mindshare of 3.8%, up 3.6% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 29.5% mindshare, down 32.7% since last year.
Database Development and Management
IT Alerting and Incident Management
 

Featured Reviews

SeniorDB3550 - PeerSpot reviewer
Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment
We get hundreds of alerts per day, because we manage so many different servers and databases, that alert us to disk space issues, query issues, a wide variety of things. We take that information and we're able to make proactive decisions as to what we need to do. In terms of the solution helping us with performance monitoring and diagnostics, sticking with the alerting feature, we're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action. Overall, it has allowed us to do more with database management and run more databases on a given server, because we're able to isolate issues quicker and take the proactive steps necessary to correct them. We were spread out with many servers running databases. We've consolidated some 80 servers down to just a handful. We're getting more bang for the buck out of the equipment that we have.
Ashish  Paikrao - PeerSpot reviewer
Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure
We were exploring ManageEngine ServiceDesk. So, we need a feature where we can, like, when an alert triggers, we should alert the recipient by on-call. So, when an alert is detected, a ticket is generated in the management team, and we want to notify them on-call. Like, this ticket has been generated and stuff. So, I would like to see a similar feature in this solution. This is why we want an alternative to PagerDuty. We want an alternative to PagerDuty. So we are getting on-call notifications using PagerDuty, but now we want to replace PagerDuty with ManageEngine ServiceDesk. So whenever some incident happens in the cloud infrastructure, we get data alerts from cloud security. We want to integrate a service that will provide us with notifications on-call. That this server is down, or this website is down, or this thing is going wrong. Another area of improvement is integration. It cannot be integrated with our upgraded Jira system. That's why we are dropping PagerDuty. We won't continue using it due to integration issues.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Government
12%
Computer Software Company
11%
Insurance Company
6%
Computer Software Company
21%
Financial Services Firm
14%
Manufacturing Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IDERA SQL Diagnostic Manager for SQL Server?
The ability to go back and look at historical data is the most valuable feature.
What needs improvement with IDERA SQL Diagnostic Manager for SQL Server?
One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level. In future releases, I w...
What is your primary use case for IDERA SQL Diagnostic Manager for SQL Server?
We use it mainly for monitoring, including CPU, memory, and disk space, and for troubleshooting purposes.
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
What needs improvement with PagerDuty?
It is difficult to send underlying trace files or statuses using PagerDuty. You can set up email alerts, but you cannot build any triggers using those email alerts. There are limitations; you canno...
 

Also Known As

IDERA SQL DM, IDERA SQL Diagnostic Manager
No data available
 

Learn More

 

Overview

 

Sample Customers

Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Oracle, SolarWinds, Quest Software and others in Database Development and Management. Updated: November 2024.
816,406 professionals have used our research since 2012.