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Infrrd's OCR is used for scanning and extracting data from a wide range of documents. It allows the documents to be uploaded as text documents instead of images. Any kind of printed document, be it receipts, invoices, contracts, utility bills, licences, bank statements etc can be scanned easily and promptly with this solution. Infrrd OCR uses NLP instead of templates for recognizing entities in the document, and Machine learning for building an automatic context around the document being handled.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
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