Interactive Intelligence IVR vs Nuance IVR comparison

Genesys and Nuance are both solutions in the IVR Systems category. Genesys is ranked #13, while Nuance is ranked #1. Genesys holds a 2.2% mindshare in IS, compared to Nuance’s 33.2% mindshare. Additionally, 100% of Nuance users are willing to recommend the solution.

Interactive Intelligence IVR

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15 Comparison Views

Nuance IVR

Read 1 Nuance IVR review

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425 Comparison Views

100% willing to recommend

Interactive Intelligence IVR

Nuance IVR

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Interactive Intelligence IVR

Ranking in IVR Systems

13th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Nuance IVR

Ranking in IVR Systems

1st

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IVR Systems category, the mindshare of Interactive Intelligence IVR is 2.2%, up from 1.0% compared to the previous year. The mindshare of Nuance IVR is 33.2%, down from 35.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IVR Systems

Featured Reviews

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it_user1014

CTO at a tech company with 51-200 employees

The most complete and effective voice recognition offering

* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.…

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Insurance Company

Computer Software Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

No data available

Genesys Voice Platform vs Nuance IVR

Compared 48% of the time

NICE CXone vs Nuance IVR

Compared 31% of the time

Cisco Unified Contact Center Express vs Nuance IVR

Compared 11% of the time

Verint IVR and Voice Self-Service vs Nuance IVR

Compared 9% of the time

More Nuance IVR Competitors

Overview

Information not available

Genesys

Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.

Nuance

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz

Home Credit Bank, Acer America

See our list of best IVR Systems vendors.

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