We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."With the Capacitor feature, you have access to the native attributes of your phone such as your camera. This makes work a lot easier."
"I like that I can place the code and escalate data storage. I also like that it's user-friendly. Nothing is complex in Ionic."
"It's very flexible for UI development."
"The main value of this solution for our business, is that it is a hybrid product that allows us to write code that is compatible with IOS, Android, and web documents."
"Because it's a hybrid mobile app framework, it is easy for us to develop iOS as well as Android apps for our customers with the same resource skills. We didn't have to have separate iOS teams and Android teams to build the apps. We still have to use the Apple Xcode for iOS, but the main development happens with JavaScript, HTML, and CSS. We don't have to write separate code bases in scripts for iOS and Android. We create apps using web-based technology."
"Ionic's best feature is that it's not necessary to write your own custom codes as all the hybrid is provided by Angular."
"Ionic is easy to upgrade and is helpful for design purposes. It also is quite common and easy to use. It is a very reliable application. It's easy to write on and print. The UI is easy to use as well. My organization chose to go with Ionic because we can access both Android and iOS applications."
"What I like the most about Ionic is live reloading, which enables us to develop new features without having to build the application again and re-check the functionality."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"We used ServiceNow for change management, release management, and event management."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"In a future release, we would like to have a little more support for the desktop environment. Currently it is still focused on mobile devices."
"Ionic could improve in the Native mode because while we do testing it is difficult to find the root cause of problems. It could be more user-friendly."
"As a developer, I would say one of the improvements is more plugins."
"It would be good if the mobile version uses something other than JavaScript and HTML."
"Ionic's UI component doesn't always look like the native mobile app."
"There is a lack of a community environment."
"The navigation within this solution could be improved; it is currently quite complicated to move through the different tabs."
"Ionic would be improved with dynamic design features."
"I would like to see Advanced Intelligent Automation."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"Creating service catalog forms could be made easier."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"Needs additional software titles and easier normalization."
"Very expensive."
"There should be fewer clicks and faster integrations between solutions."
Ionic is ranked 5th in Mobile Development Platforms with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Ionic is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Ionic writes "Great user acceptance and reliability, multiple teams not required, with prompt customer service". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ionic is most compared with Xamarin Platform, OutSystems, Appium, Mendix and Appzillon Digital Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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