Ionic vs ServiceNow comparison

The compared Ionic and ServiceNow solutions aren't in the same category. Ionic is ranked #8 in MDP , with an average rating of 8.0, and holds a 7.7% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.5, and holds a 26.1% mindshare. Additionally, 100% of Ionic users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Ionic

Read 14 Ionic reviews

1,221 Views
899 Comparison Views

100% willing to recommend

ServiceNow

Read 214 ServiceNow reviews

13,326 Views
8,580 Comparison Views

91% willing to recommend

Ionic

ServiceNow

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Executive Summary

We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms.

To learn more, read our detailed Mobile Development Platforms Report (Updated: October 2024).

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Mobile Development Platforms

October 2024

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Categories and Ranking

Ionic

Average Rating

8.6

Number of Reviews

Ranking in other categories

Mobile Development Platforms (8th)

ServiceNow

Average Rating

8.4

Number of Reviews

214

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)

Mindshare comparison

Ionic and ServiceNow aren’t in the same category and serve different purposes. Ionic is designed for Mobile Development Platforms and holds a mindshare of 7.7%, down 8.9% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 26.1% mindshare, down 27.4% since last year.

Mobile Development Platforms

IT Service Management (ITSM)

Featured Reviews

Dansteve Adekanbi

Senior Frontend Developer Consultant at Modus Create

Mar 17, 2024

Great user acceptance and reliability, multiple teams not required, with prompt customer service

As a developer, I would say one of the improvements is more plugins. More plugins give you the ability to do more interactions with the framework over the library. As a user, I would say more flexibility in terms of look and feel. So far Ionic is very fluid. You might not really know, it is web-based technology. I know recently it has gone through a lot of updates, but it can also be improved and become stronger. Ionic allows you to get the best customization ever, but there is nothing like having more. The more customization you get, the easier it is for you to be able to build more quality apps.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

Jan 29, 2024

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The main value of this solution for our business, is that it is a hybrid product that allows us to write code that is compatible with IOS, Android, and web documents."

"Ionic is easy to upgrade and is helpful for design purposes. It also is quite common and easy to use. It is a very reliable application. It's easy to write on and print. The UI is easy to use as well. My organization chose to go with Ionic because we can access both Android and iOS applications."

"With the Capacitor feature, you have access to the native attributes of your phone such as your camera. This makes work a lot easier."

"Because it's a hybrid mobile app framework, it is easy for us to develop iOS as well as Android apps for our customers with the same resource skills. We didn't have to have separate iOS teams and Android teams to build the apps. We still have to use the Apple Xcode for iOS, but the main development happens with JavaScript, HTML, and CSS. We don't have to write separate code bases in scripts for iOS and Android. We create apps using web-based technology."

"The most valuable feature is the one code deployed to all solutions, which means you do not need to have multiple teams."

"It's very flexible for UI development."

"The solution is secure, reliable, and packed with features so we can easily implement apps even in the most complex situations."

"Ionic's best feature is that it's not necessary to write your own custom codes as all the hybrid is provided by Angular."

More Ionic pros

"It uses a common base of data and allows different types of records to pull from that same base of data."

"The solution is stable, scalable and easy to use."

"The most recent addition of SAM Premium is a game changer for many organizations."

"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."

"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."

"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."

"If you stick to the out-of-the-box solution, it's an easy setup."

"The workflow capability for easy setup is powerful."

More ServiceNow pros

Cons

"As a developer, I would say one of the improvements is more plugins."

"It would be better if it had a speed niche system. There are a lot of things we need that weren't in the latest version. But I think they will be adding something."

"They started writing Capacitor to get rid of PhoneGap and Cordova, but they haven't yet got all the libraries and all the functionalities. They want you to start using Capacitor, but they don't have all the libraries there. They're developing them as they go. So, currently, you have to mix and match the three. When it comes to mobile applications, I would only like to use Capacitor. I don't want to jump between Cordova and Capacitor or have both of them. That's the main thing for me, but they have been working on it."

"It would be good if the mobile version uses something other than JavaScript and HTML."

"Ionic's UI component doesn't always look like the native mobile app."

"Ionic is a cross-platform framework, so when we compare Ionic with native Android and iOS, we can see the drawbacks. For example, if you need to work on very high-level aspects of an application such as animation, even if everything else is not putting load on the app, you will still see high load from the server side."

"The navigation within this solution could be improved; it is currently quite complicated to move through the different tabs."

"Documentation for migrations and compatibility is insufficient."

More Ionic cons

"It's not user-friendly by default, but it can be customized to be customer-friendly."

"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."

"Local solutions have lower costs."

"Creating service catalog forms could be made easier."

"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."

"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."

"The setup was time-consuming and required a lot of internal resources."

"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."

More ServiceNow cons

Pricing and Cost Advice

"I think most of the plugins for Ionic are open source, and you can do a lot with many of the basic features. However, if you need to use a premium plugin for something like extra scroll list functionality, Ionic will ask for a certain sum of money."

"We pay 50,000 dinars per month."

"Ionic is an open source solution, and there are no hidden fees."

"You don't have to pay anything except for certain projects. For example, Appflow has some costs related to it but you don't have to use it. You can also pay for extra support."

"The solution's open source option is free with no licensing fees."

"The starting cost for the enterprise option is around one hundred dollars per month."

"You can use the free version, but if you still want to buy it, the price starts from $499/month."

"Ionic is an open-source solution, it is free."

"The licenses are expensive."

"It is fairly expensive."

"Certainly, from a product-platform perspective, the price is not too bad."

"The cost is quite high."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

"The solution is expensive."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Insurance Company

Real Estate/Law Firm

University

Educational Organization

25%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Ionic?

Being able to have one set of code is valuable. I don't have to recode for different platforms. I don't have to recode for Xcode, Angular, or Android. So, the biggest feature for me is that it's a ...

See all answers

What needs improvement with Ionic?

When they jumped from version 3 to version 4, 5, and 6, they introduced something called Capacitor, which is basically the tool that you use to convert your code to Xcode, etc. They have a few plug...

See all answers

What is your primary use case for Ionic?

We are using it for mobile applications that we are publishing to iOS, Huawei, and Google Play Store. It's a very nice hybrid framework for mobile applications.

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Xamarin Platform vs Ionic

Compared 38% of the time

Appium vs Ionic

Compared 12% of the time

OutSystems vs Ionic

Compared 11% of the time

Mendix vs Ionic

Compared 10% of the time

SAP Mobile Platform vs Ionic

Compared 7% of the time

More Ionic Competitors

BMC Helix ITSM vs ServiceNow

Compared 9% of the time

Microsoft Power Apps vs ServiceNow

Compared 9% of the time

Pega Platform vs ServiceNow

Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Ionic

October 2024

Download Ionic product report

Buyer's Guide

ServiceNow

October 2024

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Ionic

ServiceNow

Overview

Ionic is an open-source UI toolkit for developing high-quality mobile and desktop apps with web technologies such as HTML, CSS, and JavaScript. Ionic focuses on the frontend UX and UI interaction of an app – UI controls, interactions, gestures, and animations. It is simple to learn and can be used without any frontend framework by utilizing a simple script inclusion.

While previous versions of Ionic were strongly connected to Angular, version 4.x of the framework was re-engineered to serve as an independent Web Component library, with integrations for the newest JavaScript frameworks, such as Angular. Ionic works well in most frontend frameworks, including React and Vue, however some frontend frameworks require a shim to enable full Web Component support.

The official Ionic CLI, or Command Line Interface, is a tool that enables developers to easily construct Ionic apps and offers a number of useful commands. The CLI installs and updates Ionic and also includes a built-in development server, build and debugging tools, and much more. If you are an Appflow member, you may manage your account and carry out cloud builds and deployments via the CLI.

Ionic Features

Ionic has many valuable key features. Some of the most useful ones include:

One codebase: Ionic is the first mobile app stack that allows web developers to use a single codebase to create apps for all major app stores and the mobile web. Ionic apps look and feel natural on every device thanks to Adaptive Styling.
High performance: Ionic is designed to run and behave well on the latest mobile devices, using best practices such as efficient hardware accelerated transitions and touch-optimized gestures.
Simple, clean design: Ionic is built to function and display well across all popular mobile platforms and devices. You'll be building in style thanks to pre-made components, typography, and an attractive (but flexible) base theme that adjusts to each platform.
Native and web-friendly: Ionic uses native SDKs and emulates native app UI guidelines to combine native app device features and UI standards with the full flexibility and power of the open web. Ionic operates as a Progressive Web App in the browser or deploys natively via Capacitor (or Cordova).

Ionic Benefits

There are many benefits to implementing Ionic. Some of the biggest advantages the solution offers include:

Cross-platform: Create and distribute apps with a single code base. Apps run natively on iOS, Android, desktop, and the web as Progressive Web Apps. Publish once and go anywhere.

Based on web standards: Ionic is developed using cutting-edge web APIs like Custom Elements and Shadow DOM on top of reliable, industry-standard web technologies like HTML, CSS, and JavaScript. Ionic components have a solid API as a result, and they aren't subject to the whims of a single platform vendor.

Good design: Ionic is made to operate and look great right out of the box across all platforms. Start with typography, interactive paradigms, pre-designed elements, and an attractive (yet extensible) base theme.

Simplicity: Ionic was created with simplicity in mind, making it fun, simple to learn, and available to almost anyone with basic web development skills.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

MRA, Napa Group, Sworkit, Airbus, Sense Corp, Interactive Gaming Company, Pacifica, Untapp'd, Diesel, National Museum of African American History and Culture

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Mobile Development Platforms

October 2024

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