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IT Care Center vs Quest Stat for Oracle E-Business Suite comparison

IT Care Center and Quest Software are both solutions in the IT Service Management (ITSM) category. IT Care Center is ranked #46, while Quest Software is ranked #20 with an average rating of 8.5. IT Care Center holds a 0.1% mindshare in ISM, compared to Quest Software’s 0.2% mindshare. Additionally, 100% of IT Care Center users are willing to recommend the solution, compared to 100% of Quest Software users who would recommend it.
IT Care Center
Read 7 IT Care Center reviews
  • 141 Views
  • 17 Comparison Views
100% willing to recommend
Quest Stat for Oracle E-Bus...
Read 2 Quest Stat for Oracle E-Business Suite reviews
  • 99 Views
  • 29 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IT Care Center and Quest Stat for Oracle E-Business Suite compete in enhancing the management of Oracle's E-Business Suite. While IT Care Center has an edge in pricing and support satisfaction, Quest Stat is seen as superior for its comprehensive features.

Features: IT Care Center provides robust incident management, a streamlined dashboard, and workflow optimization. Quest Stat offers application monitoring, version control, and advanced capabilities crucial for complex operations.

Ease of Deployment and Customer Service: IT Care Center offers a straightforward deployment and responsive support for swift implementation. Quest Stat requires more time and resources for deployment but offers superior technical support.

Pricing and ROI: IT Care Center presents competitive setup costs with promising ROI through operational efficiency. Quest Stat involves a higher initial investment justified by long-term benefits from its feature-rich environment.

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To learn more, read our detailed IT Care Center vs. Quest Stat for Oracle E-Business Suite Report (Updated: March 2025).
Buyer's Guide
IT Care Center vs. Quest Stat for Oracle E-Business Suite
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IT Care Center
Ranking in IT Service Management (ITSM)
46th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
Help Desk Software (43rd)
Quest Stat for Oracle E-Bus...
Ranking in IT Service Management (ITSM)
20th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of IT Care Center is 0.1%, up from 0.0% compared to the previous year. The mindshare of Quest Stat for Oracle E-Business Suite is 0.2%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

AY
Easy to use, helping us reduce costs by half
The most valuable IT Care Center features are the ones that we requested especially for our environment. We have integrations with Slack. We also have integrations from our computer management systems that run daily and sync with IT Care Center. I am using the APEX forms and entities. For example, when I want to design a special form for a special entity or department in the company, sometimes I go to the APEX and develop a form, workflows, schedules, emails, etc. I can develop these from scratch. ;When we moved from ServiceNow to IT Care Center, it was very important for us to have a system that we could develop ourselves. Because in ServiceNow, we had to develop everything with an external company, and we don't want dependencies. We have tickets that are being closed with Canned Response. Once the ticket has been closed, we get an article to act/work on. This has reduced tickets, e.g., once a user receives a Canned Response, then they can save the link to the article, etc.
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Mohammed Ghonaim - PeerSpot reviewer
An user-friendly solution that enables business users to extract data in various formats
The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have a lot of automation running from our HR system to IT Care Center. When a ticket has been raised to us, we can notify hiring managers on the status of every employee. We also get notifications in Slack for every ticket opened."
"It runs smoothly and all of the components are very easy to work with."
"For a user to open a new ticket, it is very simple. That is an important thing. The system is available for users on the main desktop on their computer, so it is very easy to report tickets. It is very clear. Also, we manage the tickets with rules, according to subject and groups, so they are going to the right person in IT."
"All of my staff is quite familiar with the usage and we customize based on our daily needs and based on different profiles. As a manager, I require diagnostics on a weekly or monthly basis. diagnostics. There needs to be some reporting for management and for my customers' management as well. So we created our own template. All of our different staff were required to do their own tagging or own tracking of cases. We create our own templates. I create my own template for my own weekly and monthly reporting to management. It's quite flexible in the sense that we're able to add our own customized views. We are able to easily export all this information into a proper reporting structure."
"It also enables us to configure simple forms and flows. The fact that the system is very flexible for adding fields and other forms assists our customer service, as well as myself as the CIO, to easily view my SLAs and KPIs."
"It provides the ability to view all information relevant to a task. When you open a task, you can see all sub-tasks and the relevant information underneath it. You don't have to search for all the tasks and cases that are relevant to the same issue. The sub-task listing is the most valuable feature of this solution for us. We are also able to create workflows for things such as new hires and purchase requests. We are using it for onboarding new hires in multiple departments, and we are able to create workflows with IT Care Center. We have subsidiaries, and for every subsidiary, we have different rules. It allows us to put the name of the new hire and the computer and software needs for that subsidiary. Around 30% or 40% of our processes are self-service now. We have additional work to do, but we're getting there. I like the flexibility that IT Care Center provides for creating the forms. I can put the fields, values, dropdowns, etc. It makes things much easier, which is another advantage of this solution. When a user opens a ticket, there are certain values that he or she must enter in order for us to solve the ticket faster. For example, a user must enter his or her email. So, I can create a form with all the things that he or she must do, such as provide an email, phone number, etc. These are required fields. A user can't create a ticket without providing that information. So, it saves time and makes the work efficient."
"IT Care Center enables us to configure simple forms and flows. It makes our daily customer-facing work very efficient and easy. For example, if we want to add some new flows or change something, we have the ability to do it by ourselves in our own time and manner. This makes it very efficient."
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
"The solution's technical support is very responsive."
 

Cons

"I would like the solution to have a native application for mobile phones. While I have IT Care Center in my mobile, it is not a pure application, like Outlook or Teams."
"Our business is quite interesting because we actually look at our staff based on their productivity. So if a case is created where we want to track the productivity of the user, sometimes we look at how many actual hours they clocked in to solve the case. We realized that it would take quite a lot of hours, which was unusually high. We want to look at how we can measure that against a baseline. For example, every user should resolve the issue within three hours. We want a certain baseline where they have to resolve the issue within certain times and if they don't, I would get alerted."
"IT Care Center has some room for improvement in regard to mobile. It doesn't have an application, there is only an adaptable web page, and that is less convenient."
"The UI screens could be a little bit more modern."
"There is no such thing as a perfect solution and in the past, I have contacted support to implement new features."
"They should have full integration with SSO services, like Okta, creating a full service solution."
"There is no global support. With our previous system, we had 24/7 global support. We need much faster support. When I have an issue and raise a ticket, someone should call me back. They can also think about having object-oriented APEX so that the agents can easily create dashboards instead of having to learn the complete APEX language. This is something very important for us. We are using Oracle APEX for creating certain dashboards with KPIs. This is the visual platform that we use to see all the data, and it is very important for us because we get all the BI and data. Currently, we have a vendor who helps us with that because we don't know how to use it ourselves. We want to use it to make more dashboards with more KPIs for every department, but we cannot because we don't have the knowledge. We are very dependent on the vendor and the time he has for us."
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
 

Pricing and Cost Advice

"The licensing model is very flexible."
"We reduced our costs compared to our previous solution, which was really expensive. We managed to reduce costs by half by switching to IT Care Center, not including any professional services."
"Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements."
"With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs."
"This product is very cheap when compared to other platforms."
"Buy it as one package, not as modules. That is from my knowledge and experience. Most of the time, it has better pricing. They have flexibility by price size in the negotiation."
"The tool is cheap, but monthly subscriptions are a bit high."
"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
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Company Size

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Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Quest Stat for Oracle E-Business Suite?
The solution's technical support is very responsive.
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What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?
I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.
See all answers
What needs improvement with Quest Stat for Oracle E-Business Suite?
The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.
See all answers
 

Comparisons

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Product Reports

Buyer's Guide
IT Care Center
March 2025
IT Care Center reportDownload IT Care Center product report
Buyer's Guide
IT Service Management (ITSM)
March 2025
Quest Stat for Oracle E-Business Suite reportDownload Quest Stat for Oracle E-Business Suite product report
 

Also Known As

IT Care Center Asset Management, IT Care Center Analytics, IT Care Center Application Delivery, IT Care Center Service Catalog
No data available
 

Overview

IT Care Center is an affordable end-to-end platform, designed to manage IT operations from ticketing to application development and lifecycle management. The system includes a built-in rapid application development platform that helps organizations meet their specific requirements faster while continuously improving the user experience and a recognised decrease in support costs and incidents ongoing.

The solution can operate as both a cloud and an on-premise service, and it includes a simple user interface, customizable dashboards, internal and external user support, automation, customizable chatbot, SLA management & monitoring tool plus ITIL best practice workflows.

IT Care Center

Quest Stat for Oracle E-Business Suite streamlines change management and version control processes for Oracle E-Business Suite environments, making it an essential tool for companies seeking efficient and reliable management of application changes.

Focusing on managing changes within Oracle E-Business Suite, Quest Stat offers a robust framework for version control, ensuring that modifications are correctly deployed across environments. Its ability to track and maintain changes enhances collaboration among teams, reducing errors and downtimes. The tool is designed to support continuous integration and deployment practices, which are crucial for maintaining business continuity and efficiency. Users appreciate its capacity to handle complex change management tasks, though there is room for improvement in its integration capabilities with other systems.

What are the most important features of Quest Stat for Oracle E-Business Suite?
  • Change Management: Facilitates tracking and migrating application changes across environments.
  • Version Control: Maintains a history of changes to manage rollbacks and audits.
  • Integration Support: Connects with Oracle databases and application environments.
What benefits and ROI can you expect from using Quest Stat?
  • Reduced Downtime: Efficiently manages changes to minimize system downtime.
  • Improved Collaboration: Simplifies team interactions with clear version tracking.
  • Enhanced Auditing: Provides traceability and records for compliance purposes.

In industries such as finance, healthcare, and manufacturing, Quest Stat is implemented to support continuous operations where change management is crucial. Its functionality enables organizations to manage regulatory updates and system enhancements seamlessly, ensuring that business processes are uninterrupted and secure.

Quest Software
Buyer's Guide
IT Care Center vs. Quest Stat for Oracle E-Business Suite
March 2025
Free Report: IT Care Center vs. Quest Stat for Oracle E-Business Suite
Find out what your peers are saying about IT Care Center vs. Quest Stat for Oracle E-Business Suite and other solutions. Updated: March 2025.
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