We performed a comparison between JIRA Service Management and LiveAgent based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It scales well."
"Allows customized processes for our service contracts."
"Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"The product is not lacking anything that a QA will want to use."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"Transparency of the system helps both internal and external persons involved."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow."
"I'd like to update the dashboard so that more features are available."
"They need to work on the speed of Jira."
"The solution needs to be integrated better with Office X5."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"Integration could be improved."
"There is room for improvement in support."
"It is difficult to navigate if you don't have any prior knowledge."
"Connection to other softwares could be improved."
"There are other products that are more popular."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while LiveAgent is ranked 33rd in Help Desk Software. JIRA Service Management is rated 8.2, while LiveAgent is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas LiveAgent is most compared with . See our JIRA Service Management vs. LiveAgent report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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