Jive and LiveAgent are competing in communication and customer support solutions. LiveAgent appears to have an advantage with its comprehensive feature set, making it more appealing, although Jive's integration capabilities are beneficial for enterprise solutions.
Features: Jive offers robust collaboration tools, seamless platform integration, and teamwork enhancement. LiveAgent provides omni-channel support, an advanced ticketing system, and effective customer interaction streamlining.
Ease of Deployment and Customer Service: Jive's cloud-based deployment is straightforward and integrates easily with existing systems. LiveAgent's cloud-based model is complemented by extensive support services, facilitating smooth implementation and ongoing use, with consistently valued customer service.
Pricing and ROI: Jive's setup costs can be higher due to its enterprise solution focus, potentially involving extra customization costs, yet offering solid ROI for collaboration needs. LiveAgent provides a cost-effective setup with scalable plans for different business sizes, delivering higher ROI for customer support priorities. It offers a pricing model appealing to businesses with limited budgets needing streamlined customer solutions.
The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.
As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta
Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.
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