LiveAgent vs TeamSupport comparison

QualityUnit and TeamSupport are both solutions in the Help Desk Software category. QualityUnit is ranked #38, while TeamSupport is ranked #47. QualityUnit holds a 0.3% mindshare in HDS, compared to TeamSupport’s 0.2% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

163 Views
85 Comparison Views

100% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

83 Views
47 Comparison Views

100% willing to recommend

LiveAgent

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

TeamSupport and LiveAgent are both contenders in the customer support software domain, each showing unique strengths. TeamSupport's customer service abilities might suggest an edge in comprehensive support management, while LiveAgent's communication tools position it as a leader in multi-channel engagement.

Features: TeamSupport's robust ticket management, customer database integration, and advanced collaboration tools enable efficient customer inquiry handling. LiveAgent provides strong multi-channel communication tools, chat and social media integration, alongside extensive integration options, ensuring seamless interaction across platforms.

Ease of Deployment and Customer Service: TeamSupport offers effective cloud-based deployment with responsive customer service for smooth implementation. LiveAgent's straightforward cloud-based setup is complemented by 24/7 customer support focusing on problem resolution.

Pricing and ROI: TeamSupport has a moderate initial setup cost but offers significant ROI through improved customer satisfaction and retention. LiveAgent's cost-effective setup coupled with a high ROI derives from its broad communication features that enhance interactions and lower costs, providing efficient engagement at a competitive price.

To learn more, read our detailed LiveAgent vs. TeamSupport Report (Updated: April 2025).

Buyer's Guide

LiveAgent vs. TeamSupport

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in Help Desk Software

38th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (43rd), Knowledge Management Software (15th)

TeamSupport

Ranking in Help Desk Software

47th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.3%, up from 0.3% compared to the previous year. The mindshare of TeamSupport is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Daniel Lies

Head of Process Management at Immoveo gmbh

Service level optimization is key as is the integrated email and chat functions

I'd like to see an improvement in the connection to other software or the ability to have a direct connection. For now you can send an email with specific data and the system will react to it but you can't have a direct conversation. The issue is with optimization for the times when you need to go outside of the system. I'd like to see an improved API to the system, rather than other softwares having to trigger everything. You can connect from outside via the API so things like client details can be changed but there's no internal trigger that would automatically update.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"The two most valuable features are the portal and reporting."

Cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

Information not available

"The price is approximately $70 per agent, per month."

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Comparisons

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Product Reports

Buyer's Guide

Help Desk Software

March 2025

Download LiveAgent product report

Buyer's Guide

Help Desk Software

March 2025

Download TeamSupport product report

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

LiveAgent vs. TeamSupport

April 2025

Free Report: LiveAgent vs. TeamSupport

Find out what your peers are saying about LiveAgent vs. TeamSupport and other solutions. Updated: April 2025.

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